Free OSX Lion delay

Discussion in 'Mac Apps and Mac App Store' started by duteberta, Jul 20, 2011.

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  1. duteberta, Jul 20, 2011

    duteberta macrumors newbie

    duteberta

    Joined:
    Nov 21, 2007
    Location:
    Indianapolis Suburbia
    #1
    I qualify for free Lion upgrade but the process to prove that I did indeed purchase a new iMac on June 8 is maddening. Apple wants me to TAKE A PICTURE of the bar code off the iMac box and submit it as a jpg. Now I am still waiting (6 hours later) for them to verify my purchase. (?!?!?!)

    I have been using the same Apple ID login for many years but they still make me jump through these hoops. Unbelievable. Fanboy is starting to crack.
     
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  2. r.j.s, Jul 20, 2011

    r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    Sometimes these things take time ... there are a lot of technical things going on at Apple today, and I'm sure you are not the only one waiting for confirmation.
     
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  3. ChiTown00, Jul 20, 2011

    ChiTown00 macrumors newbie

    Joined:
    Sep 18, 2008
    #3
    I know it doesn't help you, but I too qualify with my new iMac purchase, and followed the instructions and it took all of 2 minutes to get verified for the free upgrade via the link below.

    I just entered the iMac's serial # and my apple ID and it took me to app store and started downloading.

    Not one problem with any of the Lion update, matter of fact, when I went to purchase the Lion upgrade for my MBA, it said I already purchased it and let me download it again for free... Sweet deal!




    http://www.apple.com/macosx/uptodate/
     
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  4. saberahul, Jul 20, 2011

    saberahul macrumors 68040

    Joined:
    Nov 6, 2008
    Location:
    USA
    #4
    You can install it on as many computers as you like using the same apple id.
     
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  5. Lost Rider, Jul 20, 2011

    Lost Rider macrumors member

    Lost Rider

    Joined:
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    Location:
    Roadie in Motion
    #5
    Isn't that what he said?... ;)
     
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  6. Oscar02083450, Jul 21, 2011

    Oscar02083450 macrumors newbie

    Joined:
    May 25, 2011
    #6
    So has anyone received their code for Lion?
     
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  7. BillyBuff, Jul 22, 2011

    BillyBuff macrumors newbie

    Joined:
    Jul 21, 2011
    #7
    I've gotten my redemption code 2 minutes after filling out the form as per the above link.

    My iMac purchase was on June 24, 2011 and only SL was installed. :)
     
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  8. pdignam, Jul 25, 2011

    pdignam macrumors newbie

    Joined:
    Jul 25, 2011
    #8
    I applied for my free download on 21st and I'm still waiting for the authorisation code to be supplied.
    I want to speed this up, naturally, but I'm not sure who/how to contact at Apple. If anybody can help with this contact information, I'll be grateful.

    Peter
     
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