Hi guys,
Kind of an odd story here. I have a 2015 MacBook Pro Retina 13 which was showing signs of screen coating issue. I contacted Apple about it and asked about the 4-year program but turns out I had call 4 months too late and the window for my purchase date had close.
Well I didn’t give up just yet and wanted to see if Apple would be nice enough to replace it for free as I really like my MacBook Pro and would want to keep it several more years. The screen isn’t bad it’s just starting to wear off on the bezel part near the webcam, but hey why not try right?
Well, on my third call the apple representative was kind enough to put me through a manager and that’s when the interesting part starts.
The manager told me I wasn’t eligible for the free screen replacement because it was over 4 years however, she told me she could try to start a replacement process to replace the whole computer. She picked the closest configuration to mine which is a 2019 2.4 256ssd with touchbar as the replacement unit and told me that I would get an answer within a week.
I got a confirmation email today saying that a TNT delivery guy would call me and that I had to send my MBP in to be “analyze” and as soon as they get it my new replacement unit would be shipped.
My question is.. how??? Lol Apple wouldn’t replace my screen, but they want to give a brand-new MacBook pro instead? Also, can they decide not to replace it if the screen isn’t bad enough for them? The manager told me they would just check it to see if it hasn’t gotten liquid damage or whatnot.
In some ways I’m happy if it works out and I get a new macbook pro, but I actually prefer my generation of macbook pro because the sd card and hdmi ports available as well as a great keyboard.
What do you guys think of this situation ?
Kind of an odd story here. I have a 2015 MacBook Pro Retina 13 which was showing signs of screen coating issue. I contacted Apple about it and asked about the 4-year program but turns out I had call 4 months too late and the window for my purchase date had close.
Well I didn’t give up just yet and wanted to see if Apple would be nice enough to replace it for free as I really like my MacBook Pro and would want to keep it several more years. The screen isn’t bad it’s just starting to wear off on the bezel part near the webcam, but hey why not try right?
Well, on my third call the apple representative was kind enough to put me through a manager and that’s when the interesting part starts.
The manager told me I wasn’t eligible for the free screen replacement because it was over 4 years however, she told me she could try to start a replacement process to replace the whole computer. She picked the closest configuration to mine which is a 2019 2.4 256ssd with touchbar as the replacement unit and told me that I would get an answer within a week.
I got a confirmation email today saying that a TNT delivery guy would call me and that I had to send my MBP in to be “analyze” and as soon as they get it my new replacement unit would be shipped.
My question is.. how??? Lol Apple wouldn’t replace my screen, but they want to give a brand-new MacBook pro instead? Also, can they decide not to replace it if the screen isn’t bad enough for them? The manager told me they would just check it to see if it hasn’t gotten liquid damage or whatnot.
In some ways I’m happy if it works out and I get a new macbook pro, but I actually prefer my generation of macbook pro because the sd card and hdmi ports available as well as a great keyboard.
What do you guys think of this situation ?
