Freezing screen with the 6 plus

Discussion in 'iPhone' started by kevinkyoo, Apr 18, 2016.

  1. kevinkyoo macrumors 6502a

    kevinkyoo

    Joined:
    Feb 5, 2016
    #1
    So I brought my first 6+ to the Apple store and complained of this issue. More specifically, touch won't be registered - I can use the home button to go to different apps, etc., but any touches on the screen won't go through. I have to turn off my phone and turn it back on. At first, this wasn't a problem, but if I have to do this at least 1-3 times a day, it adds up and gets frustrating.

    The rep, with no hesitation, gave me a replacement and stated that "those with a specific serial number have been shown to have these issues." This led me to believe that the "older" batches of iPhone 6+'s would have the problem, and the newer ones would not. Well I've had as many freezes on this phone than the other, which makes me believe that this is just a problem with the 6+ in general.

    Does anyone else have this problem? Does it also translate into the 6s+ model? It's just frustrating how many problems Apple's devices have, and not just the phones.
     
  2. ACG12 macrumors 6502a

    Joined:
    Jun 9, 2015
    #2
    Mine started doing it on the latest update. Not sure if they'll do anything for me since it's been out of warranty for 6 months.
     
  3. planetf1 macrumors 6502

    planetf1

    Joined:
    Aug 8, 2014
    Location:
    Hampshire, UK
    #3
    I'm getting same but on 6s+ and only noticed with 932b1
     
  4. now i see it macrumors 65816

    Joined:
    Jan 2, 2002
    #4
    I've been using a new iPhone 6+ now for a month and everything about it is flawless. Everything works perfectly (as it should). I've had an app freeze once or twice, but never the phone. I use a lot of apps too. There's nothing intrinsically wrong with the 6+. You've got a lemon. Return it.

    It is a very good idea (recommended) to turn off your phone each day for a bit to reboot. If you keep it on all the time it can get flakey.
     
  5. Jeremy12345 macrumors regular

    Joined:
    Sep 24, 2015
    #5
    My iPhone 6 plus freezes all of a sudden i have to either restart it or turn it on and back on?
    idk what to do?
     
  6. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #6
    I have had my iPhone 6+ since November 2014. I have never experienced any issues with the touch screen. No freezes or lock ups - nothing. It has performed flawlessly. I did have to have the camera replaces as it was part of a recall for failure to focus issues but that was a quick fix at the Apple store.

    I rarely restart it. It is currently running iOS 9.3.1

    If you have apple care + and are close to an apple store I would suggest taking it in.
     
  7. Jeremy12345 macrumors regular

    Joined:
    Sep 24, 2015
    #7
    I don't have Apple care :( i got mine about a year ago
    EDIT: 2 June 2016 is the day till my warranty ends.
     
  8. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #8
    Well you have till June 2nd and I would make the trip if you have a store near. Having them run a diagnostics is free anyway. It just is not normal. My iPhone 6+ is my first one. I had Samsung phones before. When the larger screen was offered and made the switch and I am very glad I did. I have better reception with my iPhone than any previous phone I owned. I live in a very rural area and signal strength is always an issue. I carry the phone with a light case on it in my back pocket all the time. I sit on it and toss it around a lot so it is not babied and no issues.

    If it were me, I would get it looked at as that is unacceptable. I don't know about you but my phone is a lifeline I depend on and it has to work.
     
  9. Jeremy12345 macrumors regular

    Joined:
    Sep 24, 2015
    #9
    My Phone looks like a 50 year old Phone cause i have no case theres a ton of dents etc
     

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