Friends Name coming as email address

Discussion in 'Apple Watch' started by mizzourah, Sep 29, 2015.

  1. mizzourah macrumors regular

    Joined:
    Sep 26, 2013
    Location:
    St. Louis, MO
    #1
    My only friend with another apple watch is my wife. So, we exchange digital touch messages and drawings, etc. Since the update to Watch OS2, when she sends me something, it comes up as her icloud email address instead of her name and prompts me to add her as a friend, but she already is, but under her actual name. When I look at the friend set up, I see her name and it lists her icould email address as her email. But, it's the email address that is coming over as a separate 'person', so how can I get this fixed? Has anyone else seen this?

    Thanks in advance.
     
  2. winmecd macrumors newbie

    Joined:
    Sep 23, 2015
  3. mizzourah thread starter macrumors regular

    Joined:
    Sep 26, 2013
    Location:
    St. Louis, MO
    #3
    Hi - thanks..can you help me with some more information? Sign out of FT on her phone or mine? And then after we sign out, can we sign back in?

    I appreciate the help and will give it a try - just a bit confused on the details.
     
  4. winmecd macrumors newbie

    Joined:
    Sep 23, 2015
    #4

    Hi

    Sign out of her account on her phone
    Try digital touch if ok sign back in
    Worked for me

    Winmecd
     
  5. mizzourah thread starter macrumors regular

    Joined:
    Sep 26, 2013
    Location:
    St. Louis, MO
    #5
    Thanks for the help.
     
  6. winmecd macrumors newbie

    Joined:
    Sep 23, 2015
    #6

    Hope it worked

    Winmecd
     
  7. mizzourah thread starter macrumors regular

    Joined:
    Sep 26, 2013
    Location:
    St. Louis, MO
    #7
    It didn't, but thank you for your suggestion - we are trying other things- Apple Support was no help either.

    Thanks again.
     
  8. RaNdOm macrumors regular

    RaNdOm

    Joined:
    Jan 9, 2003
    Location:
    Albuquerque, New Mexico
    #8
    I think everyone is having this problem too. I know 5 people with Apple watches and we have all had this issue. We tried Apple Support and they weren't any help 2 different times. We've tried various things, but nothing really works.
     
  9. winmecd macrumors newbie

    Joined:
    Sep 23, 2015
    #9
    Hi
    On FaceTime only the number is ticked on mine no email address is used if that helps

    Winmecd
     

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