So I bought my first Mac computer (base model rMBP 15")with the thinking I would have no to few problems (at most screen burn in). I've now had this computer 5 days and so far the keyboard back light has never worked and I am not able to restart or fully shutdown the computer. I've done everything I know to do with no avail. (SMC Reset/NVRAM PRAM reset) If you can tell me something I don't know in how to fix it I'm all ears. I'll even do a full wipe/reset if that will fix the shutdown issues. Just point me in the right direction. The closest official Apple store is damn near 3 hours away and I refuse to waste $80 bucks in gas to fix a brand new piece of equipment. I hope when I call Apple support for the 2nd time tomorrow they will take this computer back and send me a new one or I'll probably just return it for good... Very disappointed.