I'm sorry if this isn't in the right place, but it has to do with ATT and the iPhone. I hope this is alright here. Anyway, here goes. In June of 2007 wife and I signed up with ATT, knowing we didn't want/couldn't afford iPhones for the plans at the time. In October of 2008 we moved out of state, and we had to transfer our Georgia number to Alabama numbers. Meanwhile, ATT never billed us for our final bill on the Georgia number, and then they disconnected our Alabama number at the first of January of this year. All of that has been resolved, and under ordinary circumstances we would both be eligible to upgrade our phones. This is not to mention that my wife's phone has been non-operation for at least two months, and I've been paying for a bill for a plan that they wouldn't let me extend in order to get a new phone for her (didn't want to go used; needed a warranty). As it turns out, when we transferred our numbers from GA to AL, ATT signed us up for an 11 month extension that pushed our upgrade eligibility into 2010. After filing a request to have our upgrade options restored to the original date (which would have been 2/09) I was told that we would not be eligible to do an upgrade to an iPhone and that my only option was to go to a store, pick out a phone, and then call them back in order to have them SHIP one to us. Needless to say, I'm pretty unhappy with ATT right now. I'll be headed to the retail store tomorrow to try to work this out and probably get my contract axed altogether and stay away from them for a good long while. Thanks for listening!