I'm not a newb swearing off Apple. Quite the opposite. I've just been annoyed with issues my MacBook has had. The problem is that it needs to go in for repair, but I use it for work. Ironically, I am an independent contractor who is contracted by a teleservices company which is contracted by Apple to provide telesales staffing. So basically, I sell Apple products from home, which is great for me, because I am disabled and can't work outside of the home. Working from home has meant that my Social Security disability income has been cut, and so I NEED the money coming into me to help my parents with expenses. When I called Apple and told them I was curious how long it would be if I sent it in, the representative told me that if I had a business, I should have a back up computer always ready. I was about to chew them out telling them that if they forced their contractors to pay their contractors decent wages, I might be able to afford that! That's not the only reason I don't send it in--without my computer I am pretty much disconnected from any social or entertainment life as well. I just get frustrated because I've had to send iBooks in before which go to Flextronics, come back unfixed, and it's like you have to start world war 3 with customer service to get something done. I love Apple--but why does MY MacBook have to be acting the fool? The other thing is that it's completely usable, but I know I should send it in because it's stupid not to get problems fixed. Basically, the problems (still occurring after an erase and install and numerous tech support calls) are kernel panics, QuickTime Pro crashing fairly often, safe sleep mode not working at all, the computer sounds like a hair blower when flash or quicktime are being used, and it gets super hot, and the fans spin like crazy. Oh, and the palm rests are discolored, but I don't really care about that. Oh, and the screen is a lot dimmer than when I got it. Besides that, I've had a lot of bad advice from AppleCare. After I re-installed OS X, my computer wouldn't index Spotlight, and the agent I spoke to told me I had to do another erase and install to push it to do the indexing. Fortunately, I found a MUCH easier solution by searching online. Plus I've had so many problems with Time Capsule, I won't go into them. I need to return it as well as it sounds like it's making popcorn when the drive runs, and when I put the phone up to the Time Capsule the agent didn't even ask me to have it repaired, he said the drive will stop working soon and I need to send it in. Well, that's fine, but what should I send in first? If I send in the Time Capsule, then I have no back up of the data on my MacBook, and can't send the MacBook in, if I send in the Time Capsule, I'll have to buy another hard disk to use for Time Machine (I'm definitely buying wired this time). Plus I have to set up my old wireless router. My first MacBook was DOA, so I was hoping they would replace this one the way they did the DOA model. I guess I'm not looking for any advice, because I don't know that there's anything to do other than bit the bullet, buy an external hard disk, back up my MacBook and send in the MacBook and Time Capsule! Or is there something else I could get them to do? If I got what I wanted in my heart of hearts it would be to just have my MacBook swapped out and return my Time Capsule for cash back (I'd rather just use a firewire drive with all the probs I've had with the time capsule). Does anyone think if I took a sojourn to a store (about an hour and a half from here) they would do something better for me than send it in for replacement?