So I am thinking about buying a particular piece of software made by one of the smaller developers out there (not naming names!), but I've had nothing but frustrating experiences with their support people. Basically, it's an excellent, and indispensable, piece of software, but it can be kind of pricey, especially with the other expenses I have coming up. They have several buying options, like student pricing, lite packages etc. and I'm trying to work out which one would work for me now. The problem is that every time I email to ask them to clarify the differences stated on their website, they get back to me with information that is completely different from what they have published. It's getting to the point now where I'm really frustrated and wondering if it's such a good idea to buy this piece of software. I did not have any problems with the trial version, but if I have a problem later, are they going to be this unclear? I have noticed in the forums they have that their support staff (who are probably the developers) have not really been helpful. There are competitors out there that are more established, but I have really taken to this particular piece of software. What do you think? Should I give it up? Should I point out to them all the contradictory information I've received? I'm asking here partly because I expect that some people on the forums are developers and might have something to say from that point of view. I really don't want to print the name of this company, so don't ask. If you really must know, I suppose I could PM you.