Fry Electronics selling refurbished items without telling customer?!

Discussion in 'Community Discussion' started by determined09, Nov 8, 2016.

  1. determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #1
    Hello Everyone,

    My Father was telling me the other the day that when you see items that are only at Fry's Electronics and nowhere else that they are refurbished items. I just thought that they were from a previous generation item. So, does Fry Electronics sell refurbished items without telling their customers?
     
  2. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #2
    Items unique to Frys or Best Buy, or wherever may simple be unique SKUs for that chain. It's a common practice in retail, and it doesn't have anything to do with the products being refurb. I HIGHLY doubt a $2B/year company like Frys would put themselves at risk by secretly reselling refurbs as new.
     
  3. determined09 thread starter macrumors 65816

    determined09

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    North America
  4. AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #4
    Yes. They do custom SKUs to make it harder for people to do price matches.

    Also super common for those door buster Black Friday deals. This is to prevent people from buying things early and then asking for the price difference back.
     
  5. A.Goldberg macrumors 68000

    A.Goldberg

    Joined:
    Jan 31, 2015
    Location:
    Boston
    #5
    As @D.T. stated most big retail chains have chain specific models to minimize cross shopping between stores. It happens or only with electronics, but also appliances and clothing.

    If you're ordering online you have to be careful of all these stupid stores that now market 3rd party vendors. You might think you're ordering from Best Buy or Staples or Walmart, but you're actually ordering from someone else through the retailers website. I'm not sure why companies do this. Maybe they're trying to be like Amazon, but they don't seem to be very good at pulling it off.

    If Fry's selling refurbished goods as new, that's a big legal issue for them. I doubt they'd expose themselves to that. I doubt there would be enough refurb goods in the world to fully stock a large chain like that without running into serious shortage issues.
     
  6. zone23 macrumors 68000

    Joined:
    May 10, 2012
    #6
    What you guys have never bought anything from bestbuy that seemed like it was opened before? I know I have.
     
  7. BernyMac macrumors regular

    BernyMac

    Joined:
    May 18, 2015
    Location:
    USA
    #7
    Why do we constantly do this on the forum, and we don't do it with our friends and relatives in real life:

    Did you ask your father where he got this information and can he cite a source? :D:D:D
     
  8. determined09, Nov 8, 2016
    Last edited: Nov 9, 2016

    determined09 thread starter macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #8
    I was always told in high school and college there are no dumb questions.

    I've had relatives and friends ask me questions about various things. I just figured that they don't know. Because I was also taught that if you don't know answers that you should ask questions for your own understanding.
     
  9. ActionableMango, Nov 8, 2016
    Last edited: Nov 8, 2016

    ActionableMango macrumors 604

    ActionableMango

    Joined:
    Sep 21, 2010
    #9
    That's a separate issue than what OP is talking about, which is about unique models sold nowhere else. He suspected that unique model numbers with slight changes were secret refurbs. But in fact they are new items and the unique SKUs allow retailers to prevent price matching, as already mentioned.

    It's not always anti-consumer. For example it is also used to sell a product at a lower price than minimum adverted pricing agreements would normally allow.
     
  10. BernyMac macrumors regular

    BernyMac

    Joined:
    May 18, 2015
    Location:
    USA
    #10
    I believe Best Buy uses Insignia as their house brand. I don't know what brand Fry's uses as their house brand.
     
  11. Zenithal, Nov 9, 2016
    Last edited: Nov 9, 2016

    Zenithal macrumors 68040

    Joined:
    Sep 10, 2009
    #11
    My Fry's and ones I've been to in other western states will have a bright colored sticker that says "REFURBISHED" on them and "OPEN BOX" for opened and returned items.


    My Fry's price matches to the item name. Never the SKU. That must be an east cost thing. I've been to about 4 Fry's on the west coast and they all price match to name, but it must be sold by a competitor and only that; no third parties. "Shipped and sold by Amazing, Sold by NewEgg, etc." or other stores. If you order online, you must email them with an online listing and wait a few weeks. If you buy an item in store and later find it cheaper elsewhere, like I did last year, you can take the receipt in and a print out or bring it up on your phone or ask the cashier to look it up, and they'll adjust the difference. Often crediting a credit card, even if the item was bought in cash.

    This happened to me last September and just last week again. I was distracted and it never crossed my mind why the salesman was so excited to help me out. The up-marking they do benefits the sales person who sells you a high price item. There was a $30 difference last week and last years was around $170 or so.

    Fry's, Best Buy, Staples, et al. will carry different named products, though. They will still price match if you can prove it's the same item. An example would be Asus routers. Something like an Asus A95U and an Asus A95R would be the same thing, the U would be Universal and the R would Retail. Call me a dick if you must, but if someone salesman tries to push that they're two different units, I simply tell them "So you won't mind if I contact Asus US and your company's HQ and ask them to resolve the issue, right, [insert name]?"

    Usually shuts their trap and they're happy to oblige. It's a PR nightmare simply because they're the same product and a third party examination of the hardware would confirm it. Easier to eat the price difference than loss of business when they get blasted in the press.


    Years ago, Best Buy and Fry's, to an extent, had a trick up their sleeve. Best Buy would price match if asked to, but they used an internal site with fudged numbers. This was before smart phones were common place. The bulk of Fry's consumers are prosumer individuals wanting the best hardware and products (your locations may differ). Fry's was there after Radio Shack stopped giving a damn about their specialist customers in the late 1980s. Fry's has since and still picks up the slack other companies can't.
    --- Post Merged, Nov 9, 2016 ---
    It does happen. I tend to examine boxes for several minutes on each side to see if anything's wrong. Might be a small crease where one would never be able to produce without opening the box, or misalligned tape where it shouldn't be, incorrect taping not seen with that company's standards, odd looking shrink wrap, tackiness where it shouldn't be indicating previous taped area, etc.
     

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