Now that the Federal Communications Commission has authorized the FTC to officially file a suit against AT&T for violating consumer contract terms of agreement by throttling unlimited data, I wonder what is likely to come next.
Within the article, it states..
“AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” said FTC Chairwoman Edith Ramirez. “The issue here is simple: ‘unlimited’ means unlimited.”
...The complaint alleges that, even as unlimited plan consumers renewed their contracts, the company still failed to inform them of the throttling program. When customers canceled their contracts after being throttled, AT&T charged those customers early termination fees, which typically amount to hundreds of dollars...
...According to the FTC’s complaint, consumers in AT&T focus groups strongly objected to the idea of a throttling program and felt “unlimited should mean unlimited.” AT&T documents also showed that the company received thousands of complaints about the slow data speeds under the throttling program. Some consumers quoted the definition of the word “unlimited,” while others called AT&T’s throttling program a “bait and switch.” ...
So now I wonder what will come next..
We get our true unlimited data back or will they explicitly list the throttling terms out in the contracts or just totally rid of unlimited data?
What about the customers that dropped their unlimited data plans to keep the regular LTE speeds with higher usage tiered plans? Will they be offered their unlimited data plans back? Will the courts mandate they get them back as part of the judgement?
I just have a lot of questions and wonders with this.
Source: http://www.ftc.gov/news-events/pres...-has-misled-millions-consumers-unlimited-data
Within the article, it states..
“AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” said FTC Chairwoman Edith Ramirez. “The issue here is simple: ‘unlimited’ means unlimited.”
...The complaint alleges that, even as unlimited plan consumers renewed their contracts, the company still failed to inform them of the throttling program. When customers canceled their contracts after being throttled, AT&T charged those customers early termination fees, which typically amount to hundreds of dollars...
...According to the FTC’s complaint, consumers in AT&T focus groups strongly objected to the idea of a throttling program and felt “unlimited should mean unlimited.” AT&T documents also showed that the company received thousands of complaints about the slow data speeds under the throttling program. Some consumers quoted the definition of the word “unlimited,” while others called AT&T’s throttling program a “bait and switch.” ...
So now I wonder what will come next..
We get our true unlimited data back or will they explicitly list the throttling terms out in the contracts or just totally rid of unlimited data?
What about the customers that dropped their unlimited data plans to keep the regular LTE speeds with higher usage tiered plans? Will they be offered their unlimited data plans back? Will the courts mandate they get them back as part of the judgement?
I just have a lot of questions and wonders with this.
Source: http://www.ftc.gov/news-events/pres...-has-misled-millions-consumers-unlimited-data
