Fujitsu Ix500 Scanner Wireless Question

Discussion in 'Mac Accessories' started by tomwilley, Aug 7, 2013.

  1. tomwilley macrumors newbie

    Joined:
    May 18, 2008
    #1
    The Scanner is "sort of" wireless. It allows you to connect to the scanner via an IOS device and scan. However, for a desktop or laptop to scan, they have to be connected via a USB. Scanning is good but this is definitely a niggle.

    However, last week, I was delighted to get a new software/firmware update which allows a wireless connection between the IX500 and my laptop ... good bye USB cable!!

    I downloaded, installed and configured the new software to my wireless network. Went flawlessly.

    Disconnected my USB cable and great. The Snapscan manager logo had a little wireless symbol on it ... I started scanning wirelessly ... no problems. It ran perfectly.
    The problem comes when either the IX500 goes to sleep or when I shut down my laptop. When I bring everything backup, the Snapscan blue wireless light turns on but my snapscan logo is greyed out and it doesn't know that there is a scanner on my network. When I try and configure using Snapscan Wireless Tool is doesn't see a scanner on the wireless network. Incidentally, IOS do see the scanner wirelessly.

    The only way the scanner gets recognized is if I connect via USB cable. after the wireless is set up, I can disconnect the USB cable. Kinda defeats the purpose.

    My set up is an Apple MAcBook Pro running OSX 10.8.4. I am running a 802.11n network.

    Can any other IX500/MAc user confirm this use case? I'm trying to debug whether this a a set up issue or is it a scanner software bug.
     
  2. Sital macrumors 68000

    Sital

    Joined:
    May 31, 2012
    Location:
    New England
    #2
    I just got the ix500 and checked this out on my MBP 10.8.4.

    With the scanner awake (the light is blue) and my MBP asleep, if I wake my MBP the ScanSnap Manager icon goes from gray to colored with the wireless symbol.

    With my MBP awake and the scanner asleep, if I wake the scanner I did have to click the ScanSnap dock icon to get it to recognize the wireless connection.

    In neither instance did I have to reconnect the USB cable. I'll keep testing as I use it and let you know if anything changes.
     
  3. tomwilley thread starter macrumors newbie

    Joined:
    May 18, 2008
    #3
    Thanks for the confirmation. Looks like something is wrong with my setup.

    Think I''ll try an unistall/install path.
     
  4. tomwilley thread starter macrumors newbie

    Joined:
    May 18, 2008
    #4
    Solved

    Hi Guys,
    I spoke to Fujitsu support. Easy answer. By clicking on the Scan icon whilst holding the control key, a new dialog window appears. One of the selections is connect by wifi.

    I suppose next time, my first port of call is RTFM ;-)
     

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