Fujitsu Ix500 Scanner Wireless Question

Discussion in 'Mac Accessories' started by tomwilley, Aug 7, 2013.

  1. tomwilley macrumors newbie

    May 18, 2008
    The Scanner is "sort of" wireless. It allows you to connect to the scanner via an IOS device and scan. However, for a desktop or laptop to scan, they have to be connected via a USB. Scanning is good but this is definitely a niggle.

    However, last week, I was delighted to get a new software/firmware update which allows a wireless connection between the IX500 and my laptop ... good bye USB cable!!

    I downloaded, installed and configured the new software to my wireless network. Went flawlessly.

    Disconnected my USB cable and great. The Snapscan manager logo had a little wireless symbol on it ... I started scanning wirelessly ... no problems. It ran perfectly.
    The problem comes when either the IX500 goes to sleep or when I shut down my laptop. When I bring everything backup, the Snapscan blue wireless light turns on but my snapscan logo is greyed out and it doesn't know that there is a scanner on my network. When I try and configure using Snapscan Wireless Tool is doesn't see a scanner on the wireless network. Incidentally, IOS do see the scanner wirelessly.

    The only way the scanner gets recognized is if I connect via USB cable. after the wireless is set up, I can disconnect the USB cable. Kinda defeats the purpose.

    My set up is an Apple MAcBook Pro running OSX 10.8.4. I am running a 802.11n network.

    Can any other IX500/MAc user confirm this use case? I'm trying to debug whether this a a set up issue or is it a scanner software bug.
  2. Sital macrumors 68000


    May 31, 2012
    New England
    I just got the ix500 and checked this out on my MBP 10.8.4.

    With the scanner awake (the light is blue) and my MBP asleep, if I wake my MBP the ScanSnap Manager icon goes from gray to colored with the wireless symbol.

    With my MBP awake and the scanner asleep, if I wake the scanner I did have to click the ScanSnap dock icon to get it to recognize the wireless connection.

    In neither instance did I have to reconnect the USB cable. I'll keep testing as I use it and let you know if anything changes.
  3. tomwilley thread starter macrumors newbie

    May 18, 2008
    Thanks for the confirmation. Looks like something is wrong with my setup.

    Think I''ll try an unistall/install path.
  4. tomwilley thread starter macrumors newbie

    May 18, 2008

    Hi Guys,
    I spoke to Fujitsu support. Easy answer. By clicking on the Scan icon whilst holding the control key, a new dialog window appears. One of the selections is connect by wifi.

    I suppose next time, my first port of call is RTFM ;-)

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