So I was in on AirPods Max big sound quality fan here. $550 is an investment so Apple announced Lossless Audio to all our shock AirPods Max can’t meet the Specs. Took me a day to realize. Hey I’m way past my 14 day Return Policy. I plead with Apple and they don’t budge. I get with AMEX which has the best customer service. In one call 📞 they refund the full cost of the AirPods Max. I can return them to Apple or keep them.
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Full Refund AirPods MAX, Disputed with AMEX they sided with me $550 and No Lossless capabilities
- Thread starter TheRealAlex
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Lossless was announced far after the release of AirPods Max. Where in AirPods Max marketing did Apple allude to lossless capabilities? Where do you feel you were mislead?
Further, APM uses BT5.0, and BT5.0 has a maximum throughput of 2MBPs, so in what dimension did you ever expect to achieve full lossless audio, be it from Apple Music or competing services like Tidal?
I'm bewildered by the amount of people who are expecting some kind of appreciable difference in their listening experience via lossless, and even more confused by those who were expecting lossless over bluetooth.
Further, APM uses BT5.0, and BT5.0 has a maximum throughput of 2MBPs, so in what dimension did you ever expect to achieve full lossless audio, be it from Apple Music or competing services like Tidal?
I'm bewildered by the amount of people who are expecting some kind of appreciable difference in their listening experience via lossless, and even more confused by those who were expecting lossless over bluetooth.
Full refund and still keep the Airpods max? What world is this
That was possibly a mistake, chargebacks should only be used as a last resort. They have large implications for a company and so their reaction is not often a positive one.
You can read a thread here where a user issued a chargeback and Apple closed their account.
forums.macrumors.com
You can read a thread here where a user issued a chargeback and Apple closed their account.
How Apple lost me as a customer after 18 years
Your mistake was issuing a chargeback. At the very least you should have put more effort into exhausting all options through customer service. Companies hate chargebacks, too many and the fees they have to pay increase. A lot of places will dump you as a customer if you ever invoke one.
forums.macrumors.com
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If you really don't want them and you're given the option to return them, I would recommend returning them. I've had problems with Amazon purchases in the past and I've always been fair. When I have a problem they put me on hold and then come back with a very helpful attitude. If you take advantage, that is the end of your business relationship.
100% what i thought - not something to be proud of scamming AmEx.
It why **** costs so much. They have to build in the price of people ripping the companies off over minor complaints.
Hey OP please do this test and post your results, since lossless is so immensely important that it convinced you to essentially steal a pair of headphones by taking advantage of an unwitting support representative at Amex:
abx.digitalfeed.net
Is your audio system really ready for lossless?
Do an ABX test in your browser, and see if you can tell the difference between lossless and lossy audio
I hate to pile on, but I agree that the OP is being a bit ridiculous. When you bought the headphones there was no promise of future features. You have no real justification to do what you did and the results are everyone else has to pay a little more.
Bit ridiculous mate. You’re mad about something that the product never claimed to do? And logically speaking, cannot do with technical limitations. Can’t say this is something to brag about.
Why are you angry over buying a product because it doesn't support a new feature that Apple introduced later down the road? Apple didn't mislead you when you bought them, and they accurately described all the capabilities of the device.
So OP made a profit of $550 plus tax? Thanks! now AMEX is not going to have this type perk due to abuse that’s why we can’t have nice things.
AMEX isn't the one left holding the bag, are they? Apple is probably getting a charge back for significantly more than $550. When you use your Apple ID to purchase something directly from Apple, and you mess with them, I'm sure it gets noted on your account. If this guy has any other Apple devices, he'd better not count on getting good service from them in the future.
If AMEX is the one taking the hit, I am positive it is getting flagged on the account. Another one of those and the card might be cancelled.
If AMEX is the one taking the hit, I am positive it is getting flagged on the account. Another one of those and the card might be cancelled.
Should have tried it with a MacPro $8,000+ I don’t think AMEX would have been So flexible. I really don’t know how in 30 seconds they said ok it’s refunded to your account. My only speculation is that the India based agent (based on accent) understood there was a defect to the product and refunded the charge.
They should just close his account so he’ll just leave Apple‘s ecosystem.That was possibly a mistake, chargebacks should only be used as a last resort. They have large implications for a company and so their reaction is not often a positive one.
You can read a thread here where a user issued a chargeback and Apple closed their account.
How Apple lost me as a customer after 18 years
Your mistake was issuing a chargeback. At the very least you should have put more effort into exhausting all options through customer service. Companies hate chargebacks, too many and the fees they have to pay increase. A lot of places will dump you as a customer if you ever invoke one.
edit: I don’t really believe OP was able to do this anyways. From all his previous posts, he doesn’t seem like a person who could afford it.
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Don't be surprised if Apple flags your account.
This is why you don’t invest in an ecosystem. It’s like being deplatformed. I have an issue with X headphone product doesn’t mean. Apple is allowed vengance and can terminate, or bann my AppleID. Had they dove deeper maybe, but I didn’t get past level 1 customer service dude. If AMEX issues a charge back on my AMEX account. Isn’t allowing Apple to sniff out what Order# was assigned to the Serial Number of the AirPods MAX linked to my Apple ID, which was refunded or charged back. I am sure they have the capability to do so 100%. But It’s highly unlikely this even registers as a blip to them on any level.
In any case, its $550 towards my 14” MacBook Pro. Again not even a blip to Apple or AMEX.
My M1 iPad doesn’t run M1 Mac apps - AMEX give me my money back - sorta the same thing and can’t imagine what kind of state of mind I have to be in to lie to myself to believe that that would be an okay thing to tell AMEX is worthy of getting a free product over.
You didn't have an issue with "X Headphone", you came up with a fictional problem based on faulty information that you concocted out of thin air, used as a weak argument to essentially steal a pair of headphones.
I notice you also ignored the link i posted above re the lossless audio test.
Since you’re just making up stories to seek attention, here’s my story. I was so mad that my APM doesn’t cook and clean for me I contacted Tim Cook. He showed up at my house and apologized for lacking those features and reimbursed me $1 million for the inconvenience. He also let me keep the APM.
I’m “making it up” that the AirPods Max aren’t compatible with Lossless Audio. I caused that ?