I am fuming over this... My Macbook Pro 15 started having keyboard issues, double typing letters, my shift key lost all travel, my caps lock button didn't engage/disengage all the time so I contact Apple and they have me bring it in for repair, they ship it off to repair and I get it back. The replaced the whole bottom case, The day I got it home I noticed two scratches on the top lid that were for sure not there when I brought it in for repair, I complained and they had me bring it in again this time to have the scratched up lid and display replaced, When I pick it up they told me what was done, he says "The top lid and display as well as the bottom case was replaced" I asked why the bottom case was replaced when they had JUST replaced it and he said it got damaged during the display repair and they had to replace it again. Ok fine.. A couple weeks later I start having keyboard issues again, this time a few keys make a "pop" sound when pressed. I contacted apple again and they again told me I had to bring it in for repair, At this point I'm pissed off.. I email Tim Cook and get a response from Executive relations, I ask for a replacement because I don't want to go in for a repair a 3rd time be without a computer again for a week etc.., He told me that was not an option but he would oversee the repair and have it have a 2 day turnaround time to not inconvenience me too much.. I get it home tonight. Everything seems great except my BT mouse won't connect. I then check and it's still showing it's paired but won't connect. I unpair it and put the mouse in pairing mode. My Macbook does not detect it. It does not detect any BT device now! I had put 3 other BT devices in pairing mode and the MBP did not pick detect a single one, my phone detected them all, my daughters MBP 13 detected them all so now in this repair they seem to have broken BT completely. I have tried resetting smc and nvram and nothing. I am infuriated. I am demanding a replacement machine now. I'm not dealing with having to bring it in for a 4th time for a repair. I emailed and called the executive relations guy but it was already after hours so I'm assuming I'll get a callback tomorrow. Is there anything else I can do? I mean this is getting a bit ridiculous. At this point am I in the right to demand a replacement machine? Is there any other action I can take? Obviously, they can't repair it right.. this will be the 4th repair if they make me bring it again. Is the Executive Relations guy my only shot?