Hi, I'm really sorry if this has already been answered in previous threads. I tried doing a search on my problem and saw solutions that didn't seem to apply (or maybe I didn't understand them). I am posting for my boss, who bought a Macbook Pro even though she is not computer savvy and we told her to get a PC. So now that we have the Macbook Pro, I am left to try and solve her tech problems when I have never owned a Mac and have very very rarely operated one. So forgive me for my lack of familiarity, and for not knowing details like the make and date of purchase of the laptop in question. Even my boss can not help me there. Anyway, onto the problem. She had someone install Windows 7 onto the Macbook Pro because she doesn't like OS X and I think the issues are with that. First of all, the sound does not work. Right when the computer boots up, it plays that Apple sound (no red light in the jack), but then anything after that has no sound. I saw a red light in the headphone jack (it comes on AFTER start up), and tried to follow suggestions where you stick a pin into it and fiddle with the buttons inside, but no luck. When I plug in headphones, I get no sound either. I asked my boss if she has ever used headphones, and she said she has not. I did try to download the driver update that was said to fix Windows-on-Mac audio problem, but nothing changed. Next, the function keys only do what I guess Windows is set up for. I can't control brightness, volume, etc. I don't know how to...what is the term...re-map? I don't know how to re-map the keys when it is on the Windows OS. As a side problem, I also have no way to right-click in the Windows OS. And lastly, if I would need to get into the OS X to fix any of these problems, I do not know how to switch over to it. It automatically boots up on Windows. Oh, and I do not think Boot Camp was used. Sorry for the novel, but I wanted to get everything I already know/tried out there. Thanks in advance for your patience!