Funniest thing an Apple sales rep has told you

Discussion in 'Apple, Inc and Tech Industry' started by ScottDrummer, Jun 28, 2007.

  1. ScottDrummer macrumors 6502

    Jun 27, 2007
    I was in Apple Birmingham, UK the other day comparing glossy to matte screens.
    spent a good hour looking between the two and one of the reps came over and said him: "ahhh gloss or matte, tough choice", me: "yup, just trying to decide" wanting him to leave me alone to make my own desicion.
    him: "I think you can get some software that changes it from matte to gloss afterwards anyway"
    me: looks at him with blank stare waiting for him to acknowledge his change in facial expression....the man is serious :-\
    me: "oh right thank you, its certainly something to consider" wtf?!?!

    i mean, if i was a complete nonse who hadnt a clue about technology i could have bought the matte based on that crap he gave me.
    Where do they get the staff from in these Apple shops
  2. Flyinace2000 macrumors 6502a


    Sep 28, 2004
    Did you point out his mistake or did you just brush him aside letting him go misinform others?
  3. iKwick7 macrumors 65816


    Dec 29, 2004
    The Wood of Spots, NJ
    I love when clueless employees say stupid things (I'm not talking about just Apple stores here). I never let it stand- I always (very politely, mind you) let them know that they are incorrect. If they are snooty, I'll fire it back at them.

    I worked in retail when I was young. First rule of sales- if you don't know what the f you are talking about, don't say something stupid. It's really that simple. Best way to make a sale? Say you aren't quite sure about something and say you will get someone that definitely knows. It makes you look good, the other employee look good, and the customer happy. Same goes for restaurants- if you're not sure exactly what's in something, don't lie about it- go find out. Everyone wins.
  4. Heath macrumors regular

    Aug 19, 2005
    Not an Apple sales rep, but in an authorized service center.

    "That replacement superdrive for your Mac Mini will be $453".

    That's half the machine cost for a $80 part, I found it realllly funny.
  5. shiato storm macrumors member

    Jun 7, 2007
    Bristol UK
    "I'm sorry sir what you have there is a Lemon, as you can see this is the Apple store..."
  6. Mac-Addict macrumors 65816


    Aug 30, 2006
    A John Lewis salesman was telling my dad about an iMac Core 2 Duo with "Intel's latested and greatest G5 processor"
  7. iKwick7 macrumors 65816


    Dec 29, 2004
    The Wood of Spots, NJ
    Woo Hoo! I hope your father bought it!
  8. PDE macrumors 68020

    Nov 16, 2005
    I think the funniest phrase almost all applestore geniuses tell me is " It's within spec" when they're staring at warped display bezels, high pitch CPU whines, completely uneven illumination of the display, grain, flickering and burning hot temperatures. I seriously have to laugh each time....ho ho ho.
  9. vandlism macrumors 6502

    Jun 20, 2007
    I dialed up the Apple Store to ask some configuration questions on a MacBook vs MacBook Pro. After I asked my initial question...
    Him: "Oh, well, I'm sorry you dialed the wrong number. I don't know anything abouts Macs."
    Me: Looking at phone...confused, trying to remember which option (number) I had selected
    Him: Would you like to talk about...Dells? No, seriously, how can I help you today.

    Good joke.
  10. Teddy's macrumors 6502

    Apr 5, 2006
    hehe, sorry this was from a customer to a genius:

    the Characters:
    Customer: It's like omg totally whatevrrrrr!!!!???(upper inflection) - type of person
    Genius: any genius

    C: how do I disconnect my usb drive now?
    G: Click on it and drag it to the "eject" icon on the dock
    Customer follows instructions. Panic starts:
    C: omg omg omg omg I JUST DELETED MY FILES!!!!
    G: wha...?

    Well, I guess that is what is called an 'intuitive GUI'

  11. LaMerVipere macrumors 6502a


    Jan 19, 2004
    I was at the Genius Bar today and the "manager" actually went to to "investigate" my problem.

    I was like, "Umm...alrighty then." :rolleyes:
  12. Denali9 macrumors member

    Jun 15, 2007
    Funny one

    Actually the genius at the store the other day was saying that Apple will start selling a phone, as if, they make computers not phone, he was so out of it...;)
  13. lil' brudder macrumors 6502

    Jan 14, 2007
    Minneapolis, MN
    I was on the phone with a sales/support guy because of my sisters faulty power adapter. He said at first that I couldn't get it replaced free because it was out of warranty, so I brought up the fact that it was faulty and was hazardous hoping to get it free.... long story short, he took me through the whole process of getting a free adapter replacement and when he got to the billing address, he said, oh, sorry we can't actually do this.

    It may not be funny, but it made me laugh in disbelief.... :(
  14. Maxx Power macrumors 6502a

    Maxx Power

    Apr 29, 2003
    Add this one:

    Sales guy: "The repair cost for your iPod will be $359."
    Customer: "Isn't that the price for a new iPod !? Like that one over there ?"
    Sales guy: "Yeah, but the repairs on that one will be even more expensive. It is a new model."
  15. e12a macrumors 68000


    Oct 28, 2006
    to elaborate on my signature:
    I called back in November 2006 about the new 2nd gen MBP (C2D).

    Me "Hi, i'm wondering if you have the new matte Core 2 Duo Macbook Pro available"

    Rep "Yes, we've received a few today"

    Me "Do you have the high-end C2D 15"?"

    Rep "let me check...(goes and checks)...yes, we have the regular edition or the ultimate edition"

    Me (first thing that came to mind was Vista) "could you just tell me the specs?"

    Rep "oh yea its the 2.16 and the 2.33 available."

  16. uMac macrumors 6502

    Mar 27, 2007
    I'm a pretty techncial minded person, I now have to force myself (unless I am walking in to buy) to avoid these stores...
    1. Futureshop
    2. Best Buy
    3. Henry's (Canadian Camera Store)

    I have heard so much incorrect advice handed out a these stores to me and other customers (while I was browsing) I really can't stand it. If I followed the advice of some sales people I would be returning half my purchase due to incomparability issues.

    So Examples - (some to me, others to others)
    1. Replacing Motherboard - That won't void the warranty on a dell.
    2. Just install Mac OSX on a PC, its easy and you save a lot of money over a mac.
    3. I'm doing photography work, which LCD is good for me
    First Answer - Shows me a lot of TN panels
    Second Answer - Glossy Screens
    Third Answer - Just go buy a dell... (wonderful)
    4. Yes, Cannon Lens fit on Nikon Bodies

    Just to show its not all doom and gloom... when I was buying my first SLR
    Q: How do I mount this? (implied - Lens to Camera)
    A: Wearing a condom.
  17. andiwm2003 macrumors 601


    Mar 29, 2004
    Boston, MA
    i stopped talking to sales reps in the apple store because too often the information is wrong. (the 2.3GHz G5 was not watercooled, you can use fire wire HD's on a Powerbook and many more...).

    i also do not try to correct them because it's apples job to train their employees not mine (unless it's very easy to correct them. but i'm not spending 20 min to explain them that photoshop elements runs slow on a intel mac because its running under rosetta when the guy doesn't even know that there is rosetta :rolleyes: ).

    yeah, i think apple is dropping the ball by not training their employees and the emplyees are dropping the ball by not trying to learn about the stuff they are selling. after all you are supposed to be an expert in whatever job you do.
  18. lu0s3r322 macrumors 6502a

    Nov 28, 2005
    friend told rep he wanted to by 15" MBP $1999 matte display but the only had glossy in stock. specifically told rep he didnt want to buy any other model

    rep: take your time deciding! we have both matte and glossy in stock so it's all up to you

    friend: but you only have the glossy at the $2000 price

    rep: that is correct, so just take your time, there's no rush. it's really a personal preference. we have both kinds in stock.

    friend: O_O
  19. clickclickw00t macrumors regular

    Jun 28, 2007
    Today at the apple store:

    Me : So which version of Windows runs best on Bootcamp?
    Genius: XP is good. Just bittorent yourself a copy of XP pro and you'll be good to go.

    Me: Can you use skype with a bluetooth headset?
    Genius: What's skype?

    Me: How many megapixels on the isight?
    Salesman: I'm not sure let me ask...
    Salesman 2: Its 5 megapixels like your digital camera. you can get a program to make it 10 megapixels if you want.

    Me: Do you have the 2.2 in stock?
    Sales: Nope
    Me: Can I talk to the manager?
    Sales: Sure
    Me: Sir, do you ahve 2.2z in stock?
    Manager: A bunch of them
    Me: gives salesman a REALLY dirty look
  20. rhagen macrumors regular

    Jun 13, 2007
    San Diego, California
    Me: So I am pretty interested in buying a Mac.
    Sales: Once you go black you ever go back.
    Me: Did you mean mac?
    Sales: No!

    Strangest conversation ever.
  21. LaMerVipere macrumors 6502a


    Jan 19, 2004
    HaHa, I love all these stories. I'm glad I'm not the only one who finds the Apple Store employees completely retarded most of the time.
  22. zeppelin68 macrumors regular

    Mar 25, 2007
  23. NtotheIzoo macrumors regular

    Jan 24, 2005
    I would have paid money to see the expression on your face after he said No!

  24. aliquis- macrumors 6502a

    May 20, 2007
    Yeah, would make more sense if they used said to press eject in a finder window instead.
  25. TraceyS/FL macrumors 601

    Jan 11, 2007
    North Central Florida
    Me & Dad: Looking at the new 17" HD Screen (i have an "old" 17")

    Salesguy: Can I help you?

    us: Just checking the size - man, it's SMALL (we both have vision issues)

    Salesguy: Well, you know it's made to hook up to your TV like we have over there in the Studio. You don't sit and USE IT, just hook it up to a big TV.

    Us: giving him funny looks, "no, WE use our laptops NOT hooked up to a TV. Or Monitor. It's not why we bought "laptops"".

    It degraded from there..... i walked off after stating to him "This is like a bad CompUSA experience".

    He finally told my Dad (who's in an electric scooter and was trapped by the guy), "I've got to just walk away from this conversation."

    Ummmm, good idea.

    He was the second guy we'd talked to - the first was like "here it is, check it out, yup, the text is small i think".

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