iPad Pro Funny Apple Pencil Best Buy story

[kdoug]

Purchased an "open box" Apple Pencil from Best Buy through eBay. I received the pencil yesterday, charged it, paired it and nothing. It didn't work. Rather than hassle with returning it I called Apple tech to see if they could exchange it and they asked for the serial number. Once I gave them the serial they said "it looks like you called on the 2nd of April on this." I said no, I just received it today.
She said according to their records somebody had called them a week ago using that serial number and Apple determined the pencil to be defective.
So, rather than have it checked out, Best Buy sent me a returned defective pencil assuming that it would magically start working again.
I'm not out anything because I'm going to exchange at the local BB store but I thought it was a little irresponsible on their part.

 

[Sheza]

...why did you call Apple to seek an exchange of something you bought open-box from Bestbuy?

Your contract of sale is with Bestbuy. Unless it's technical support you were after, returns and exchanges must be done with Besbuy.

 

[HiItsMe]

Shady of BB. Their online info says that if an item was returned due to malfunction, they repair and test it before reselling it. At least they cover it for exchange/return.

 

[kdoug]

...why did you call Apple to seek an exchange of something you bought open-box from Bestbuy?

Your contract of sale is with Bestbuy. Unless it's technical support you were after, returns and exchanges must be done with Besbuy.

New open box is still under warranty and Apple will replace it. If Apple replaces it, the Pencil is taken out of circulation rather than Best Buy reselling it again and again. Capiche?

 

[HiItsMe]

Curious though...will they exchange with another open box or for a new one?

 

[kdoug]

Curious though...will they exchange with another open box or for a new one?

I will find out tonight, I was wondering the same thing. I'm OK with another open box as long as it works.

 

[kdoug]

Everything turned out great. Best Buy was awesome! They exchanged it in store for a sealed unit at no extra charge.