So today I have a pretty good experience about Dell. I currently work on a project that analyzes and processes a bunch of data. It currenlty has several servers and roughly thirty Dell workstations. These are supped up dual xeons, with the works, pretty pricey. Well about a month ago, we started have some motherboard failures occur, which involved a motherboard replacement. It turns out that this was due to bad capacitors on the motherboars, well after a bit of research and four failures later, I told Dell to come replace all of the motherboards for the remaining workstations. I gave Dell a list of all the workstations that we had, and told them a few of them had already been repaired to double check the records. Dell of course agreed to replace the motherboards. After setting a time, which was suppose to be this morning, two technicians were to arrive with the parts and start repairing the workstations. Well, it turns out that they shipped the parts and failed to inform me so that I may make special arrangements. After learning about this, I told the technicians that they really didn't need to be here, since in this huge place I work, it would take all day to locate the lost shipment. So, my search continued. I found the shipment of motherboards and had that shipment routed to my facility. It turns out Dell only shipped 1 motherboard. The bill of laiding and everything indicateda a large shipment of large weight, but one motherboard was shipped. So, here I am talking with Dell for the fifth time today and am back to square one, no repaired workstations and an inoperable facility. What a day, so now, more motherboards will need to be ordered, and more shipments will need to be tracked. What a day! Just thought I would share, I can't wait to get home and do some work on my iMac. I cannot believe Dell functions that way. I mean hardly anyone knew what was going on.