I have owned macs since I can remember (my first one was the Apple II GS) so I am a huge apple fan and have been for a long time. Last year I bought a MBP and mostly I have been content with it. However yesterday I realized that I was not able to put a disc into the drive and after googling it I saw that several others have had this issue with the 15in MBP. I took it into the apple store and was given a plastic tool and told that the only thing to do was the pry it into place. I was told that this happens from resting your wrists on the metal while typing. Isn't this normal usage? The keyboard is set back a few inches from the front- what am I supposed to do? It isn't even a year old and something that I consider to be a design flaw isn't covered under my warranty (I even got extended warranty with apple care) and is considered "accidental damage." Needless to say I am pissed about it. When I spend over $2000 on something I expect it to be quality and I also expect that weakness is hardware would be covered. To get it fixed I was told it needed to be sent out which costs about $700. So with my apple care and sending this out I would be spending half the cost of the computer which isn't worth it in my opinion. If I would have gotten the plastic computer (the cheaper macbook) where the casing is plastic and the drive is along the side/back- it wouldn't have been an issue. Not only that... the 17in MBP has a plastic casing surrounding the disc drive (the 15in still does not- even in the newest ones) so it seems like the 15in MBP is the only one with this issue. I have figured out: applecare isn't worth it since it doesn't even cover normal usage, get the cheaper plastic cpu because apparently the quality of the casing is better, and cost isn't an indicator of quality.