FYI: 6 Plus earpiece low sound

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Prissy, Sep 29, 2014.

  1. Prissy macrumors 6502

    Joined:
    May 7, 2009
    #1
    Apparently, there's a problem with the iPhone 6+'s earpiece. The volume is low, that I am almost having trouble to hear the speakers when I am talking to someone on the phone.

    I've exchanged one iPhone 6+ that also had this problem, but the reason why I exchanged it was for some other defected reason. The new 6+ that I currently use also have the earpiece problem. Not sure if it's a hardware or software issue. :apple:
     
  2. Trebuin macrumors 65816

    Trebuin

    Joined:
    Jun 3, 2008
    Location:
    Central Cali
    #2
    It's possible it might be due to the new wifi phone call feature. If they haven't set it up right, it will be muffled/broken/quiet and so on. If you're not on wifi, then it's clearly something else.
     
  3. bad1550 macrumors regular

    Joined:
    Aug 13, 2007
  4. Jukoer3426 macrumors member

    Joined:
    Sep 24, 2014
    #4
    Noticed this on the iPhone 6 , full volume hard to hear.
     
  5. chrise2 macrumors 6502

    Joined:
    Sep 17, 2012
    #5
    My wife and I are having the same problem on the 6 plus. I'm glad i'm not the only one. I did enable VoLTE. I wonder if that has something to do with it. I doubt it. When i use headphones, phone calls are fine. Volume is ok when its quiet, but walking down a city street was hard for me. When we were in the car, my wife had a hard time hearing whoever she was talking to on max volume. Then she blames me. Sorry honey, next time I design the iPhone, I'll do a better job.
     
  6. Sacha2304 macrumors newbie

    Joined:
    Sep 26, 2014
    #6
    What carrier are you guys on? Also, it may be an ios 8 issue. Does anyone have a 5 or 5s on ios 8 that experienced a decrease in earpiece volume?
     
  7. Trebuin macrumors 65816

    Trebuin

    Joined:
    Jun 3, 2008
    Location:
    Central Cali
  8. Chuckitall macrumors newbie

    Joined:
    Sep 25, 2014
    #8
    Issue seems to be getting a lot of notice

    I have already exchanged my IP6 for a new one and am getting the same soft calls voices and voice mail is even worse very hard to understand. Apple needs to address this issue soon or they are going to be overwhelmed with returns. These companies seem to forget with actually make calls with these phones.
     
  9. carlos916 macrumors regular

    carlos916

    Joined:
    Jun 18, 2010
    Location:
    Sacramento, CA
    #10
    when u guys say exchange do u mean for a whole new phone with box or a "service unit" just curious..
     
  10. Spiedermensch macrumors newbie

    Joined:
    Oct 14, 2014
    #11
    Solution for most i hope

    My father has been experiencing this issue since he received his phone last week.

    Because My Father hasn't received his new 6 plus case yet, he was keeping the plastic protectors the unit was shipped with on.

    I saw this solution in an apple forum.

    We just tested it after removing the plastic and the sound is PERFECT!:cool:

    Im glad for us at least it wasn't a hardware issue I'm on the wait list for mine and was dreading this issue.
     

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