FYI, Some Q&A about Worth Ave. Group insurance coverage

Discussion in 'iPhone' started by coelacanth, Jul 6, 2010.

  1. coelacanth macrumors 6502

    Jul 19, 2004
    I'm pretty much convinced that Apple's $199 out-of-warranty swap program is the way to go for accidental damage, but still a bit concerned about loss/theft.

    I've already looked into/talked to SafeWare and Mobile Protect, and just got a reply from Worth Ave. Group.

    Q. In case of physical damage to the iPhone 4, will I send the phone to your
    provider and get it repaired?

    A. For accidental damage to an iPhone, there are a couple options:
    1. Take your damaged iPhone to your closest Apple store, and
    exchange it for a new iPhone at a discounted price, and send us
    the receipt with a filled out claim form from our website. We will
    send you a check for the amount, minus your deductable.
    2. Send us your damaged iPhone, a filled out claims form from our
    website, and replacement costs specific to your cell phone
    account. You can obtain your replacement cost information by
    accessing your cell phone account online and printing off your
    upgrade status eligibility. You will be given a check and the
    process usually takes about 3 weeks but since July-September is
    your busy season, it may up take 6 weeks.

    Q. In case of theft or lost phone, will I go purchase a new phone myself
    and wait for the reimbursement (-$50)? How long will that usually take?

    A. Stolen call phones require you to send us a copy of the police report, a
    filled out claims form from our website, proof of ownership (copy of
    original receipt which can usually be obtained from the establishment where
    you purchased the phone if you don't have the receipt saved, or a physical
    owners manual, the original box, or a copy of the upc/model number/ serial
    number from the box), and your replacement costs specific to your cell phone
    account. Then we will send you a check minus your deductable, and the
    turnaround time is the same as stated above. You can wait for the check to
    purchase your new phone, or purchase the phone before and then simply
    deposit our check into your bank account.​

    My main problem with WAG prior to the conversation was the long turnaround. But looks like if you don't mind paying out-of-pocket first and wait for the reimbursement check to come later, you can just go to Apple Store and get a replacement while you deal with the actual claim filing concurrently.

    With coupon code, 1 year of iPhone 4 coverage is $80 = $6.67/mo. For loss/theft, this might be a good deal after all. (again, given that you don't mind waiting for the reimbursement.)

    Just FYI.
  2. coelacanth thread starter macrumors 6502

    Jul 19, 2004
    Correction: there is $5 up-front fee so the premium for iPhone 4 (max coverage $600 per incident) for 1 year was $85.
  3. stackshady macrumors member

    Jun 18, 2010
    Las Vegas, USA
    I already purchased them as they seem to have the best coverage by far. Only thing I don't think they cover is when the phone breaks by itself (non-accidental). They also have unlimited replacements with a small $50 deductible which is nice.
  4. coelacanth thread starter macrumors 6502

    Jul 19, 2004
    Yeah, I think that's the case, and of course Apple will honor their warranty for non-accidental breakage unless Apple can somehow tell you used cheapo charger from ebay and over charged the phone or something. (don't know if this would happen with iPhone though)

    for $7/mo, $50 deductible and unlimited claim #, this might be actually good. I intend to keep my phone only for a year so this and standard Apple warranty, I'm covered for everything. I don't mind paying some for damages, but just wanna avoid paying full $650 for a replacement phone for whatever reason...
  5. insidmal macrumors 6502


    Jun 24, 2010
    it sounds great, I honestly don't mind waiting as long as I know resolution IS coming, but I know they JUST started providing iphone coverage about 2 months ago so I would like to hear from someone who HAS filed a claim and what their experience was like
  6. Cooper1662 macrumors newbie

    Jan 16, 2010
    There is an iPhone insurance comparison chart on their site now. I'm adding it here.

    Another thing to note is that with some companies like safeware, they are only going to pay you what it costs to renew your phone. So if your contract is up for renewal, they're only going to pay the 199 or 299 to renew, whereas Worth Ave. Group pays what it costs to buy a new replacement.

  7. sticknmove280 macrumors newbie

    Oct 24, 2010
    question about WAG iphone insurance

    Hi guys,

    Sorry if I'm misunderstanding this. It sounds like with the Worth Ave. Group iPhone insurance, it would be very easy for people to take advantage of the way it's set up. If I don't lose/damage the phone, I don't buy insurance, whereas as soon as something happens to the phone, I pay the 80 bucks or so to get the insurance and get it replaced.

    Furthermore, if I paid say 300 bucks to upgrade the phone, would WAG still give me the full amount (say 600 bucks) of the non-upgrade prices?

    Thanks for everyone's help.
  8. Cooper1662 macrumors newbie

    Jan 16, 2010
    Yeah, you could try that, but that is insurance fraud, which is a FEDERAL CRIME when you are talking about interstate commerce. Not worth going to jail over, and I'm pretty sure their underwriter will prosecute anyone who is caught attempting to commit insurance fraud.

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