Hi guys, I wanted to know if any body has any tips on how to improve follow-through on a web site. My web site W3 Promotions (which I am in the process of revamping) has a web design survey that allows people to get quotes from me for a web project. I get about one survey a week (about 3 per month), but very few ever follow through after I email them with a quote and how I'd like to discuss their project with them. Sometimes we speak on the phone, etc. but then I never hear from them again. Right now, this isn't a problem at all as I have too many clients to deal with (and am cutting most back as I prepare for a semester abroad), but it is something I plan on working on. A part of me tells me that this is normal business protocol, and another tells me that there's something I could be doing to reel these people in who fill out the survey -- I realize most aren't going to sign on as customers, but none of them every follow through. Any tips? Thank you!!