Genius Appt. Tips?

Discussion in 'iPhone' started by zinnix3, Sep 22, 2012.

  1. zinnix3 macrumors newbie

    Sep 20, 2012
    Hello everyone,

    I have a genius appointment tomorrow concerning some defects on my iPhone 5 screen. I called Apple yesterday and the representative said it was the first time they were hearing about defects on the screen for the iPhone 5. I told them there was a gray dot on the screen that wouldn't disappear and that there was a dead pixel on the bottom left of the screen. He told me that they should be able to replace the iPhone and give me a completely new unit with the box and everything.

    I was wondering if you guys have any tips for tomorrow appointment? Have any of you guys gone through this? I would like to hear some input. Thank you very much for your attention. I'm just worried they won't give me a brand new iPhone instead offer me a refurbish.
  2. dilutedq macrumors regular

    Jun 22, 2010
    You go there and show them your phone. That's it.
  3. F123D macrumors 68040


    Sep 16, 2008
    Del Mar, CA
    I dont think there are any refurbished phones at this point.
  4. i-John macrumors 6502a


    Jul 14, 2008
    The Republic of Texas
    Wipe and restore your phone so none of your personal data is on there.
  5. jlake02 macrumors 68020


    Nov 2, 2008
    My only advice should be common sense but in today's world most people seem to ignore it.

    Be polite. Be nice. Be kind. Treat the worker like a human being.

    Be surprised.. goes a LONG ways ;)


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