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macrumors newbie
Original poster
Sep 20, 2012
Hello everyone,

I have a genius appointment tomorrow concerning some defects on my iPhone 5 screen. I called Apple yesterday and the representative said it was the first time they were hearing about defects on the screen for the iPhone 5. I told them there was a gray dot on the screen that wouldn't disappear and that there was a dead pixel on the bottom left of the screen. He told me that they should be able to replace the iPhone and give me a completely new unit with the box and everything.

I was wondering if you guys have any tips for tomorrow appointment? Have any of you guys gone through this? I would like to hear some input. Thank you very much for your attention. I'm just worried they won't give me a brand new iPhone instead offer me a refurbish.


macrumors 68020
Nov 2, 2008
My only advice should be common sense but in today's world most people seem to ignore it.

Be polite. Be nice. Be kind. Treat the worker like a human being.

Be surprised.. goes a LONG ways ;)

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