Genius Appt. Tips?

Discussion in 'iPhone' started by zinnix3, Sep 22, 2012.

  1. zinnix3 macrumors newbie

    Joined:
    Sep 20, 2012
    #1
    Hello everyone,

    I have a genius appointment tomorrow concerning some defects on my iPhone 5 screen. I called Apple yesterday and the representative said it was the first time they were hearing about defects on the screen for the iPhone 5. I told them there was a gray dot on the screen that wouldn't disappear and that there was a dead pixel on the bottom left of the screen. He told me that they should be able to replace the iPhone and give me a completely new unit with the box and everything.

    I was wondering if you guys have any tips for tomorrow appointment? Have any of you guys gone through this? I would like to hear some input. Thank you very much for your attention. I'm just worried they won't give me a brand new iPhone instead offer me a refurbish.
     
  2. dilutedq macrumors regular

    Joined:
    Jun 22, 2010
    #2
    You go there and show them your phone. That's it.
     
  3. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #3
    I dont think there are any refurbished phones at this point.
     
  4. i-John macrumors 6502a

    i-John

    Joined:
    Jul 14, 2008
    Location:
    The Republic of Texas
    #4
    Wipe and restore your phone so none of your personal data is on there.
     
  5. jlake02 macrumors 68020

    jlake02

    Joined:
    Nov 2, 2008
    Location:
    L.A.
    #5
    My only advice should be common sense but in today's world most people seem to ignore it.

    Be polite. Be nice. Be kind. Treat the worker like a human being.

    Be surprised.. goes a LONG ways ;)

    GL!
     

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