iPod touch Genius Bar and iOS7

Discussion in 'iOS 7' started by oquabili, Aug 29, 2013.

  1. oquabili macrumors newbie

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    Aug 29, 2013
    #1
    I have the latest beta of iOS7 but without a UDID. For some reason, my iPod suddenly crashed and now won't turn on. I tried charging it, but it just keeps getting really hot. If I take it to the Genius Bar, what will they do?

    (I had a similar problem earlier while I was on 6.1.3, and they just gave me a new iPod declaring that it was a hardware issue)
     
  2. Squilly macrumors 68020

    Squilly

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    Nov 17, 2012
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    PA
    #2
    Definitely depends on who you get. I went in twice with separate experiences. One made me get rid of iOS 7 before they could do anything and the other issues a replacement no problem.
     
  3. oquabili thread starter macrumors newbie

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    Aug 29, 2013
    #3
    So they won't say anything about the fact that I have iOS7 installed illegally? lol
     
  4. batting1000 macrumors 604

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    Florida
    #4
    try going into DFU mode and restoring the device
     
  5. Paddle1 macrumors 68030

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    May 1, 2013
  6. oquabili thread starter macrumors newbie

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    #6
    can't seem to get it into DFU mode, my computer won't even recognize it.
    I guess I'll just take my chances :eek:
     
  7. batting1000 macrumors 604

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    Florida
    #7
    are you sure you're doing it right? Hold both the lock and home buttons for about 10 seconds and then let go of the lock button and continue holding home till your computer recognizes it.

    Apple will probably tell you the beta ruined your device and they won't give you a new one, especially if you don't have your UDID registered / have a developer account.
     
  8. oquabili thread starter macrumors newbie

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    Aug 29, 2013
    #8
    Awww, yeah I did it right, my computer doesn't even recognize it. I called an apple support line and they said it's definitely a hardware issue but the genius bar may take extra money cause it's ios 7
     
  9. iphonehype macrumors 6502

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    Sep 14, 2012
    #9
    Software cannot ruin hardware.
     
  10. batting1000 macrumors 604

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    #10
    Whatever, but Apple does tell you not to use betas on your main device so they have the right to deny you service.
     
  11. iphonehype macrumors 6502

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    Sep 14, 2012
    #11
    Apple have polices and procedures in place for alot of things. If you walk into the Apple Store with the home button not working with iOS 7 installed they will replace/repair it.

    Hardware issue is covered, software support for Beta is not.
     
  12. C DM macrumors Westmere

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    Oct 17, 2011
    #12
    As mentioned in a number of threads about this very topic already, the only real conclusion is that your mileage will vary: there's the official Apple policy and then there's what human employees can and will or won't sometimes do (depending on how they feel, how else things are done in that particular store, etc., etc., etc.).

    So, you can only try if you want to and see how it works out for you (pretty much no matter what story anyone might share about their experience, what they have heard, what they know, or what they think they know).
     
  13. batting1000 macrumors 604

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    #13
    But it's possible what the OP is experiencing is caused by the beta. I've seen numerous threads about how the iOS 7 beta has caused people's devices to become unresponsive and heat up during charging and use. It's perfectly plausible for the software to mess with the device and cause it malfunction.
     
  14. Anonymous Freak macrumors 601

    Anonymous Freak

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    Cascadia
    #14
    It can, however, make hardware useless without access to reprogramming hardware...

    Quite a few computing devices have had software/firmware update issues that have turned them into un-reprogrammable bricks.

    Intel's early SSD's had an issue where if a firmware update failed - it became useless. Absolutely zero way to recover "in the field" because it disabled the SATA interface in the process. Thereby making communication with standard hardware impossible. The fix required sending it back to Intel, who physically replaced the firmware chip with a functioning one.

    I worked for a company that made networking hardware. One of the "diagnostic" options erased the firmware. Completely. Made it useless unless sent back to the manufacturer, who had to plug it in to a firmware flashing device via un-pinned jumpers on the motherboard.

    Certain models of laptop over the years have made it possible, through hacking the firmware (entirely from within a booted OS,) to disable the cooling fan. Which, if you did that while using the CPU at 100%, would cause the system to overheat sufficiently to physically damage the motherboard.
     
  15. oquabili thread starter macrumors newbie

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    Aug 29, 2013
    #15
    Well regardless of what the issue really is, I'm taking it in soon, I'll let you guys know how it turns out. Thanks for the help
     
  16. oquabili thread starter macrumors newbie

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    #16
    I don't know why I even worried. They couldn't turn on the iPod themselves so they had no idea it was iOS 7. They just gave me a new iPod :D
     
  17. Paddle1 macrumors 68030

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    #17
    That's not true.
     
  18. Jab00 macrumors regular

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    #18
    hahahaha nice job! Congrats on the new iPod!
     
  19. charlituna macrumors G3

    charlituna

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    Los Angeles, CA
    #19
    They have no way of checking. However devices with iOS 7 aren't always eligible for support in store while it is pre public. Depends on if the issue can only be hardware. If it could be software they are not supposed to replace it. So like if it turns on in recovery mode but won't restore you are generally SOL. Some stores don't care and will swap it, but they aren't supposed to so your mileage will vary

    ----------

    Nope no extra money. Just service denied. They will tell you to log into your developer account and contact developer support. And when you look confused they will know its 'tampered'

    But they don't replace for more money etc.
     
  20. benji888 macrumors 65816

    benji888

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    Sep 27, 2006
    Location:
    United States
    #20
    yeah, after one of your posts I was going to suggest to take it in, just tell them it won't turn on, nothing else, let them ask the questions.

    I've had amazing service with Apple store, out here in rural land, it's over an hour away, but, it varied when I lived close to 6 stores.

    ----------

    Definitely not true...iOS 4 overheated the wifi in my iPhone 3G and blew it out, wifi quit working...Apple store gave me a replacement iPhone 3G, even though it was no longer under warranty. (This was a few years ago.)
     
  21. Daveoc64 macrumors 601

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    Jan 16, 2008
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    Bristol, UK
    #21
    No they do not.

    The warranty does not state that the use of pre-release software is forbidden.

    That's the only place where such a restriction could ever be placed.

    Ignoring that legal obstacle for a second, the iOS Developer Agreement does not even state that the warranty is invalid or restricted for hardware running pre-release software.
     
  22. C DM macrumors Westmere

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    Oct 17, 2011
    #22
    There are restrictions in the warranty as far as it not applying to devices that have their functionality modified without permission of Apple or by operating the product outside of Apple's guidelines, and at least for non-developers an argument can be made to say that it can all fall under one of those conditions.
     
  23. charlituna macrumors G3

    charlituna

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    Jun 11, 2008
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    Los Angeles, CA
    #23
    No but it does state that unauthorized modification of the software is grounds to deny service (if you can get it back to the correct software and show the issue that you jacked the software in the past becomes moot).

    And if you are not a developer loading iOS 7 is an unauthorized modification of software.

    If you are a developer you have access to developer support and they will sort out situations where a hardware replacement is needed directly.
     
  24. ManuCH macrumors 6502

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    Switzerland
    #24
    I am a developer myself but I couldn't find anything such as "developer support" that will replace my hardware if it breaks. If my iPhone that I use for development breaks, I have to take it to a store like everyone else. Developer support only covers code-related issues that we may encounter when developing software.
     
  25. batting1000 macrumors 604

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    Florida
    #25
    That's what I was getting at, thanks. :eek:
     

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