Genius Bar appointment - Reset?

sura

macrumors member
Original poster
Oct 21, 2013
30
4
Will be taking iPhone 6 in for screen replacement. Will they require a reset?
 

eyoungren

macrumors Core
Aug 31, 2011
21,168
12,999
ten-zero-eleven-zero-zero by zero-two
No they won't if it's strictly for the screen. Still it's recommended to backup in case they mess up.
Respectfully, I have to disagree with you.

I took my 6+ in a little over a month ago for a screen replacement. Since it was a non-warranty replacement I did not bother to hide my jailbreak. I figured Apple would just replace the screen.

The genius I dealt with demanded that I restore. She stated that they would do no work on my phone unless I restored it. And this was before she even knew about my jailbreak.

Apple's passive-aggressive way of moving you forward.
 

iphonedude2008

macrumors 65816
Nov 7, 2009
1,134
442
Irvine, CA
Respectfully, I have to disagree with you.

I took my 6+ in a little over a month ago for a screen replacement. Since it was a non-warranty replacement I did not bother to hide my jailbreak. I figured Apple would just replace the screen.

The genius I dealt with demanded that I restore. She stated that they would do no work on my phone unless I restored it. And this was before she even knew about my jailbreak.

Apple's passive-aggressive way of moving you forward.
Wow that's awful. I wouldn't want to restore just for a hardware change that has no effect on software.
 
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eyoungren

macrumors Core
Aug 31, 2011
21,168
12,999
ten-zero-eleven-zero-zero by zero-two
Wow that's awful. I wouldn't want to restore just for a hardware change that has no effect on software.
Me either. But it was not unexpected. But I got the better end of the deal anyway.

The genius did not want to listen to me about placing my iPhone in DFU mode first. It was a busy night and she seemed to be in a rush. The result of the bootloop that my phone went into was that Apple decided to blame it on iOS9. So, for the price of the screen repair they gave me a brand new iPhone 6+.
 

iphonedude2008

macrumors 65816
Nov 7, 2009
1,134
442
Irvine, CA
Me either. But it was not unexpected. But I got the better end of the deal anyway.

The genius did not want to listen to me about placing my iPhone in DFU mode first. It was a busy night and she seemed to be in a rush. The result of the bootloop that my phone went into was that Apple decided to blame it on iOS9. So, for the price of the screen repair they gave me a brand new iPhone 6+.
Wow that's a great deal. I may keep that in mind in the future :)
 

sura

macrumors member
Original poster
Oct 21, 2013
30
4
:-(
I'm thinking for them its a security issue. Don't want you to be able to say they stole your info.
 

sura

macrumors member
Original poster
Oct 21, 2013
30
4
I took it in, they didn't reset it. Just replaced the screen for the front camera crescent issue. :)