Genius Bar appointments need to be booked so much in advance ....

Discussion in 'iPhone' started by Closingracer, Aug 5, 2016.

  1. Closingracer macrumors 68020

    Joined:
    Jul 13, 2010
    #1
    I noticed that reservations have become scarce to the point where you need to wait a week almost now. Went there in April 23rd or so to fix a broken screen and got an appointment the same day I broke the screen. The earliest appointment now to replace the screen was at 3AM on Sunday at the Store on Fifth Ave in NYC which is open 24/7 and elsewhere was like next Wednesday. Is there really that much more demand or something else is up?
     
  2. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    My local Apple Store has been under remodel for 4 months now. All the surrounding stores don't have reservations for at least 8 days in advance. It's been an absolute nightmare. It's faster to deal with AppleCare over the phone.
     
  3. Applejuiced, Aug 5, 2016
    Last edited: Aug 5, 2016

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    They need to start hiring more people and maybe opening more stores.
    Waiting over a week to have your device serviced is not a good option to most.
    And with the new iPhone coming out soon those wait times could go up to 2 weeks.
     
  4. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #4
    Luckily I have a local store providing early bird in-store appointment. I just need to get up at the right time and go there.
    Wonder why NYC store does not provide such service.
     
  5. Closingracer thread starter macrumors 68020

    Joined:
    Jul 13, 2010
    #5


    It's NYC.... they have like 6-7 stores already and finally opening on in Brooklyn. The one on Fifth Ave right near Central park is open 24/7 and only recently have i found reservations booked... Had some other issue before where the phone wouldn't accept any inputs and random times.
    --- Post Merged, Aug 5, 2016 ---

    The one on Fifth Ave is open 24/7 and i ended up getting an appointment at 6:30 AM but I have work tomorrow and now I have to go into the city mad early and than go to work ... I also prefer late night appointments at that store.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    That's nice but not everyone lives in NYC with 6-7 stores close by.
    There's many that have to drive plenty of hours to get to their closest Apple store.
     
  7. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    Sometimes it's not based on hiring more number of staff per day, it's also the length of the appointment times. The Apple Store will only have a set number employees working anyway, say versus having additional staff. Each store has its needs and demands,
    Other stores are busier than others. I think everyone's experience will be different.
     
  8. ACG12 macrumors 6502a

    Joined:
    Jun 9, 2015
    #8
    I've noticed the same thing. I have 5 locations within a 20 mile radius and the time frame to get an appointment has gotten ridiculous. Apple needs to stop replacing phones and tablets with crappy white box replacements. Their quality has seriously been taking a toll as of late.
     
  9. Kobbr macrumors regular

    Joined:
    Apr 3, 2016
    #9
    Never had an issue.

    But your wish is granted. They'll now be repairing phones off site and give u a loaner (unless it's a simple screen replacement). Are u gonna complain about that too?
     
  10. dominiongamma macrumors 65816

    Joined:
    Oct 19, 2014
    Location:
    Tempe, Arizona
    #10
    Agree! Had to book one 9 days in advance because my battery was not lasting, they said I need to use my iPhone less which I was like "wow!" She said it in a rude way, and was rushing me out. I avoid the Apple stores now because I've notice the customer care at the Apple stores now is not what it was before.
     
  11. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    Yeah the problem is the complete opposite. Everything Apple does now is a repair and not a replacement. Which mean it's takes away from seeing customers and having enoloyees repair the devices. White box replacements on average are better than brand new retail units because they undergo more thorough testing. I've had dozens of issues over the last 8 years with original retail iPhones, 0 issues with replacement iPhones.
     
  12. ACG12 macrumors 6502a

    Joined:
    Jun 9, 2015
    #12
    What store are you going to? The only time I've ever had a repair done was a screen replacement on an iPhone. Anything else has been a device replacement. I've had the opposite experience, zero issues with my original device, several with the white box replacements.
     
  13. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #13
    Seems like an assumption as to what the appointments are for. A lot of them could very well be for things that don't even need anything to be replaced or fixed.
     
  14. Dirtydutch macrumors 6502a

    Dirtydutch

    Joined:
    Sep 19, 2015
    Location:
    Jerseyyy
    #14
    How did you get a white box replacement then if the original had no problem?
     
  15. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #15
    All my local stores have been doing this for about a year now. I have 6 within an hour. Home button broke? Repair. Defective screen? Repair. Bad camera? Repair. Bad battery? Repair. It's extremely annoying and inconvenient.

    Even if you have multiple issues at the same time like I did last month. Bad battery and bad screen. They spent over two hours replacing the screen and battery instead of swapping the unit. The new screen had a really bad light bleed problem after replacement. They said okay, we will swap it again. At that point I said no, took the device. Called AppleCare+ and had an express replacement sent the next day.
     
  16. RadioGaGa1984 Suspended

    RadioGaGa1984

    Joined:
    May 23, 2015
    #16
    They're probably just booked with forum members claiming to be able to see a single dead pixel. Possibly one one hundredth of the the left corner has a light bleed if you stand in the closet at full brightness. Or some thing is rattling from the power button or camera if you violently shake the phone.
     
  17. ACG12, Aug 7, 2016
    Last edited: Aug 7, 2016

    ACG12 macrumors 6502a

    Joined:
    Jun 9, 2015
    #17
    The original had a broken screen (iPad). Was an immediate swap out as they said they don't replace screens in store. The replacement device had horrible battery life and some serious lag issues. It was swapped out again. Same with a phone that was drowned by my brother, accidentally left in his pocket and got a white box replacement that is horrible and needs to be swapped again.
    Wife also has an issue with her replacement 6 plus that was swapped because she bent her original.
     
  18. Closingracer thread starter macrumors 68020

    Joined:
    Jul 13, 2010
    #18

    Cool? My point is there is 6-7 stores and still have this issue.....
    --- Post Merged, Aug 8, 2016 ---


    From what I have been told by the guy who helped me was that "certain" ones will be chosen by random and be given a loaner while the phone is being fixed. I didn't get "chosen" and was given a brand new phone (refurbished)
    --- Post Merged, Aug 8, 2016 ---

    Meh The few times I had a while box replacement they were always better than the original device. I had to replace my iPhone 4 which i waited a month for lol since it was pre-ordered and delayed and had a faulty speaker one day after i got it. The replacement was amazing lol.
     
  19. jlp2979 macrumors 6502

    Joined:
    Jun 20, 2009
    #19
    Funny, because iPhones and iPads have had worse QC overall compared to the recent Android phones I've used and am currently using. Most recent are Samsung GS6, Droid Turbo 2, currently using HTC 10. Just sold my 6s to get the most I can for it before the 7 releases (have owned every iPhone since the 4, I dual wield iOS and Android). You're damn right I'm going to return a piss yellow screen iPhone or iPad- I have several times. Or one with a pink hue that can't be fixed. And yes I can see a single dead pixel and don't put up with that either- also returned countless times for this. My previous GS6 and Moto were both flawless on 1st try. HTC 10 perfect on 1st try.

    Or take the retina MB. I returned it because it came warped out of the box and wobbled on flat surfaces. Thinkpad laptop= indestructible tank. And I have next business day onsite service.

    If I do decide to buy the 7 (which is getting less and less likely as the days go by) I will not hesitate to return for yellow screens or dead pixels or hot spots that pop up with the camera while shooting video. Couldn't care less if other people have to wait 6 days to restore their iCloud library or replace a hard drive that is 10 years old. The stores are I'd estimate populated by 75% moron customers and 25% intelligent folks. That's the real problem. Apple should have onsite in-home service (at least for their Macs), there's no excuse. But the profit margins...
     
  20. abdulkar.im macrumors 65816

    abdulkar.im

    Joined:
    Feb 22, 2014
    Location:
    London
    #20
    Same here in London, the Regent Street store has been under refurbishment for well over a year and is now completely closed. Getting an appointment at the other stores is a nightmare.
     

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