Genius Bar Booking

Discussion in 'Mac Basics and Help' started by urbanmacUser, Oct 22, 2009.

  1. urbanmacUser macrumors regular

    urbanmacUser

    Joined:
    Sep 9, 2008
    #1
    Why can't I book Genius Bar Slot all I get is this cr@ppy message, I've been trying for days! This is for the Cambridge (UK) shop.

    [​IMG]

    If I ring they automated messages tells me I can only book a genius bar slot online
     
  2. BlueRevolution macrumors 603

    BlueRevolution

    Joined:
    Jul 26, 2004
    Location:
    Montreal, QC
    #2
    Has it occurred to you that all reservations may currently be booked? I'm getting the same message.
     
  3. urbanmacUser thread starter macrumors regular

    urbanmacUser

    Joined:
    Sep 9, 2008
    #3
    Yep but how far in advance, a week a month a year!

    The message is not very helpful when I have a dead MBP.
     
  4. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #4
    Take it in then. You might have to wait a while, but if someone is late, they will see you.
     
  5. burns863 macrumors newbie

    Joined:
    Oct 13, 2009
    #5
    Slots are opened 3 days in advance. ie If you were to try to book today, it would allow slots to be booked for today, tomorrow and Saturday. If you try tomorrow, you will then have the opportunity to book slots for Sunday. If it says all appointments are booked then there is nothing you can really do.

    If you live close then maybe pop in to the store and ask whether a stand by appointment would be possible. Stand By appointments won't always be available however.

    Be aware that if you do get a stand by appointment, you may not be waiting for long, but on the other hand you could be there till the store closes without being seen. It won't ever guarantee you the chance to see a Genii.

    It may seem a little disheartening that you need an appointment but are struggling to get one, but they run it like that for the customers benefit. The only other way customers could be seen would be with a queue which would work out much much worse for customer experience.

    If appointments are really that tight, rest assured that the store will be aware and will be doing what they can to increase availability.
     
  6. urbanmacUser thread starter macrumors regular

    urbanmacUser

    Joined:
    Sep 9, 2008
    #6
    Nice reply - thanks :D
     
  7. burns863 macrumors newbie

    Joined:
    Oct 13, 2009
    #7
    No worries :)
     
  8. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #8
    Try to make appointment for the newest day (3 days later) when store first opens in the morning.

    Otherwise maybe store is closed for renovation?
     

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