Genius bar "Diagnosics" for swollen batter...What?

Discussion in 'MacBook Pro' started by S-Man, Jul 8, 2011.

  1. S-Man macrumors regular

    S-Man

    Joined:
    Feb 1, 2009
    Location:
    Houston
    #1
    So earlier this week my '09 15" Macbook Pro's track pad stopped clicking. I figured "well maybe I need adjust the pressure" so I took out the battery and it clicked fine. Put the battery back in, but then the door wouldn't close.
    After several minutes of scratching my head, I looked at the battery's silhouette. It was swollen. A little bit, but enough not to be able to shut the door.

    So off to the apple store I go. (I have applecare until 2012 BTW)
    Well the 'Genius' that helps me is familiar with the problem, and says "well I have to run a diagnostic on your machine so they'll let me give you a battery..."
    I'm like sure whatever. She plugs in an ethernet cable into the port and spends about 3-5 minutes running diagnostics. When she turned it on she held down like, the H key or something, then pressed like caps lock a few times.

    After she ran that she's like OK let me go get you a new battery.

    What I'm curious about is what the "Diagnostic" test was for, and what information does it look for?

    In b4 "you don't want them to find your porn".:p
     
  2. jbg232 macrumors 65816

    jbg232

    Joined:
    Oct 15, 2007
    #2
    Same thing happened to me. I think they just need to document that they did some kind of internal testing to check that the keyboard or trackpad is broken for documentation purposes.
     
  3. ThirtyThr33 macrumors 6502

    ThirtyThr33

    Joined:
    Jun 13, 2011
    Location:
    Boulder, Colorado
    #3
    Yeah they just need to run an official report stating you needed a new battery. Without any physical report apple employees could just be handing out batteries and parts just willy nilly. Or even take them and sell them. Big companies try and keep track of loss prevention
     

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