Genius bar diagnostic check

Discussion in 'iPhone' started by cookieme, Oct 25, 2016.

  1. cookieme macrumors regular

    Joined:
    Aug 22, 2005
    #1
    Does anyone know if it's possible to have Apple run a diagnostic check on an iPhone when contacting support rather than visiting an Apple Store?
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
  3. cookieme thread starter macrumors regular

    Joined:
    Aug 22, 2005
    #3
    If you've gone through the process can you share how it works?
     
  4. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #4
    Go to the support page and start going through the process. Or chat with support. Apple has the ability to send a link to your phone(I forget if it's via iMessage or something else) and when you click it, it'll run diagnostics.
     
  5. cookieme thread starter macrumors regular

    Joined:
    Aug 22, 2005

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