Genius Bar .. do they actually repair?

Discussion in 'MacBook Pro' started by mjt2810, Sep 2, 2009.

  1. mjt2810 macrumors newbie

    mjt2810

    Joined:
    Jun 17, 2009
    Location:
    London, UK
    #1
    Hi, I am a relative newbie to Macs despite having an iphone and ipod for years.

    I bought my MacBook Pro in February and the other day when trying to install Snow Leopard the disk kept ejecting after just a few seconds. A visit to Apple store to complain about a dodgy disk resulted in finding that the optical(?) drive was faulty and booked in this Friday for tech support.

    Are they actually going to fix it there and then (swap over a faulty disk drive for a new one?) or just confirm there's a problem and send my MBP away?

    Curious as to the process .... thanks! :confused:
     
  2. Vster macrumors 6502

    Joined:
    Jan 19, 2005
    Location:
    Celina, TX
    #2
    From my experiences with the Genius bar, they will repair the problem in store most of the time (iMac has a faulty HDD and logic board). But there are a few problems that they may have to send the computer out for (iBook had case warping). I think with an optical drive problem the turnaround should be fast, especially if they have the part in the back. Good luck!
     
  3. mjt2810 thread starter macrumors newbie

    mjt2810

    Joined:
    Jun 17, 2009
    Location:
    London, UK
    #3
    Vster .. thanks for your reply .. that's good news as I have so much stuff on it that I use everyday, couldn't dare risk being without for a while!

    Was really surprised the disk has failed a. so quickly and b. actually with hardly any use .. am sure I can count on one hand the number of times it's been used!!
     
  4. Mactagonist macrumors 65816

    Joined:
    Feb 5, 2008
    Location:
    NYC - Manhattan
    #4
    They can repair most things in store. How fast will depend on how busy they are and how much stock they have of that particular part.

    In one of the Manhattan stores (always packed) it took them 4 days to get a new Airport card installed for me. I have no complaint other then the time though, they were polite, knowledgeable and communicative the entire time.
     
  5. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #5
    Like Mactagonist said, even if they can do the repair in the store, they do repairs in FIFO order, so it still may take a day or two before they're able to do it.

    If you reallllly can't be without your computer for a long time, Apple Stores sell a service called ProCare that gives you "first in line, first on bench" privileges (basically bumps you to the front of the line) that can really speed up repair times.
     

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