Genius Bar doesn't have iTunes 8.2 cannot fix my 3.0 iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by WhiteShadow, May 26, 2009.

  1. WhiteShadow macrumors regular

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    Jul 9, 2006
    Location:
    Washington D.C.
    #1
    The lock button on my iPhone has stopped working because I have dropped it too many times.

    I went to the Genius Bar to seek a replacement and they don't have iTunes 8.2 and can't do anything for me, wtf. I know that I am why the iphone is broken, but am I the only one who thinks it is ridiculous that the Apples Store doesn't have a single machine that has the newest software, beta or not?
     
  2. dejo Moderator

    dejo

    Staff Member

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    #2
    Wait until 3.0 is officially out and then take your iPhone back in.
     
  3. mlemonds macrumors 6502a

    mlemonds

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    Lexington, KY
  4. WhiteShadow thread starter macrumors regular

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    Jul 9, 2006
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    Washington D.C.
    #4
    @ mlemonds The lock button is broke how do you suggest I put the iPhone in DFU mode?

    @ dejo Yeah, I just thought it was funny that users have newer software than the Genius Bar. The Guy had to ask three other people what the policy was and he said I would just have to wait. Which is fine at least the phone is still usable.
     
  5. dejo Moderator

    dejo

    Staff Member

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    #5
    Well, those users are supposed to be developers helping Apple beta test their new OS and, as such, they have been warned of the dangers of running the beta software as well as having other avenues of support.
     
  6. shvartsies macrumors regular

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    New Jersey, USA
    #6
    I would definitely either

    A) Call Apple.

    or

    B) Go back to the Apple Store and cause a ruckus. If you're a developer, they should be catering to your every need.
     
  7. WhiteShadow thread starter macrumors regular

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    Jul 9, 2006
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    #7
    @dejo Yeah, I suppose I should just contact apple though the iPhone ADC. This being the first time I needed service and the fact that I didn't read the user agreement, I thought going to the Genius Bar was the first step I should take.

    But for the Genius Bar not to at least have been told to direct developers to the ADC immediately seems like a small over sight.

    Seriously, for the Genius Bar to say sorry you are stuck with a broken phone for the next month or so until 3.0 is officially released is slightly ridiculous.
     
  8. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
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    Hartford, CT
    #8
    :rolleyes:


    Why would they be trained and equipped to service a product that isnt even released (not to mention not even FINISHED) yet?

    What do you expect them to do when they dont have the tools necessary?
     
  9. RichieCat macrumors newbie

    Joined:
    Nov 15, 2008
    #9
    I had exactly the same problem..

    Well almost... my home button was faulty so i couldn't get the phone into dfu mode to do a restore. I took the phone to my local apple store and they said that they couldn't replace the phone because they were unable to restore a stock version of 3.0 to prove that it wasn't a software fault..

    My advise would be to try another Apple Store.. thats what i did and they replaced the phone! Although they did initially say that they didn't support 3.0 software but i just said .. "so if im a registered iphone developer and i install version 3.0 beta on my phone, does that invalidate my iphone hardware warranty?" the genius said "oh no, of course not sir!" and replaced the phone ;-)

    Worked for me anyway .. let me know how you get on.. assuming of course that you are a registered developer - if not id suggest that you wait until 3.0 final is released and then take it back..

    Good Luck
     
  10. shvartsies macrumors regular

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    #10
    I would ask them to just give me a replacement iPhone, plain and simple.
     
  11. kAoTiX macrumors 6502

    kAoTiX

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    Midlands, UK
    #11
    From what the OP is saying its not the software that's to blame its the hardware. I'm pretty sure he doesn't have the unreleased iPhone hardware so why should there be a problem getting a replacement?
    You could understand if it was a software fault and the Genius bar dont support beta but hardware is a totally different ball game.

    I'd contact Apple direct and relay your dissapointment with the Genius bar
     
  12. Dr. Cabrera macrumors 65816

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    Aug 25, 2008
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    Los Angeles
    #12
    X2

    It's BETA , why would you expect the Apple store to support it
     
  13. WhiteShadow thread starter macrumors regular

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    Washington D.C.
    #13
    Because as kAoTiX points out the issue is hardware, so running a beta version of software should not void a warranty.

    And yes I am a registered developer.

    @ RichieCat Thanks for the comment I will try another store with your suggestion.
     
  14. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #14
    The lock button on my iPhone has stopped working because I have dropped it too many times.

    Oh yeah because your problem is solely software related :rolleyes:

    Your problem stems from the fact that you damaged it, it has nothing to do with beta software.

    No company ( especially a brick and mortar store) is responsible for supporting Beta software. A perfectly working iPhone always has the option of downgrading to OS 2.2.1, your phone does not fall under this category. You basically screwed yourself.

    I do find it strange that they don't just give you a replacement phone ( since you are under warranty)
     
  15. Pelorus macrumors regular

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    Aug 25, 2001
  16. kAoTiX macrumors 6502

    kAoTiX

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    #16
    I can't believe the responses to this thread. Basically bashing the OP for accidently dropping his iPhone and inadvertently damaging, like he drops his phone when he's bored or something?

    Why would the software on his phone hold any bearing as to the warranty in place for his iPhone if the issue at hand is hardware related. Would they say that they wont repair it if he was running the very first version of the iPhone OS because it's too old even though something on the phone itself is damaged?

    I still suggest either go to apple direct or as someone else noted, go to another genius bar.
     
  17. Pelorus macrumors regular

    Joined:
    Aug 25, 2001
    #17
    The most important point here is that BY DROPPING YOUR PHONE AND DAMAGING IT YOU VOID THE WARRANTY.

    It doesn't matter whether the Genius Bar has iTunes 8.2 or not (which, as has been said, is unsupported, unreleased and as they're commonly not developers, most Geniuses wouldn't have access to it anyway).

    Honestly.

    OP wrote:
    That's why your warranty is void.
     
  18. Dr. Cabrera macrumors 65816

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    Los Angeles
    #18
    So under your brilliant logic ....

    I accidentally crashed my car, therefore my warranty should cover it ?
     
  19. kAoTiX macrumors 6502

    kAoTiX

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    #19
    This isn't a car. it doesn't cost thousands of pounds and is in no way related. Your smart ass logic is flawed by trying to compare 2 totally different things.

    We're talking about something that has happened to other people and who have no doubt got their handsets replaced without any questions but its the fact that the genius said that the software isn't supported by them that they can't do anything about it.

    It's not like if your cars wheels fell off and you had a newer ECU the car manufacturer wouldn't replace the car or wheels because the ECU was a version that was currently unsupported by the outlet that you went to? I can definately see this happening based on the genius bars answer to the OP. :rolleyes:
     
  20. Chundles macrumors G4

    Chundles

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    #20
    Warranty is not insurance. Warranty covers manufacturer faults, insurance covers accidental damage.
     
  21. Dr. Cabrera macrumors 65816

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    Los Angeles
    #21
    umm i was being sarcastic ( sorry if that wasn't apparent.... in other words I agree with you )


    wow... really.... that's your argument :confused:

    I don't normally say this, but it's not even worth my time to explain to you how awful your argument is

    Any other member care to explain it to him ( I don't want to get banned for flamming )
     
  22. kAoTiX macrumors 6502

    kAoTiX

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    Midlands, UK
    #22
    You cant be bothered to argue that other people get their iPhones repaired by the genius bar for damage caused by them yet this guy cant because he has beta software.
    I know insurance isn't the same as a warranty im not contesting that i'm saying people have things repaired on their iPhones you wouldnt deem as a fault. This has happened to people I know where by what ever reason they have damaged their phone and the genius bar has replaced it no questions asked.
     
  23. tempusfugit macrumors 65816

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    May 21, 2009
    Location:
    Chicago
    #23

    in order to make that work you'd have to jailbreak it..... not sure you'd want that walking into an apple store and asking them to fix it.


    I've had software problems that eventually worked themselves out, and when i went to an apple store they said they can't touch anything running 3.0 until its public, even if the hardware is under warrantee.
     
  24. benflick macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #24
    OP, why would you even bring an iPhone in to get replaced knowing that it's your fault that the lock button is broken? Why should Apple have to pay for something that you did?
     
  25. exgenius macrumors newbie

    Joined:
    May 30, 2009
    #25
    I was a genius for a couple years and here's why the did not have the latest itunes. every machine in the store is imaged from a HD sent from corporate and are locked out of making changes. They instructed us to NOT update the machines until they send the new image. Maybe because they are smart enough to wait and see what the feedback is from customers that jump on the latest and "greatest" versions of everything. So stop the bitching and complaining towards them. It is out of their control!

    Now, does anyone have anymore complaints about the genius bar? if so, i will gladly answer them.

    thank you
     

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