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Genius Bar Experience with alleged Water Damaged iPhone
- Thread starter jdoyle
- Start date
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I'm sure the genius people get frustrated customers walking up to them all day long. As long you're polite, for the most part, it'll rub off on them and they'll be more then happy to help you.
Try this one on
I went into the Apple Store at BridgeStreet. My 3GS was about to hit one year and the warranty was expiring. I wanted to purchase an Apple Care. The "Genius" looked at my phone with his little light. He then typed the SN into a computer. He then said I could still purchase the Apple Care because he had verified that in fact the iphone was under warranty and he help me register the Apple Care.
I bought the Apple Care. Registered it. Then he looked at the phone again with his little flashlight and said "It appears that your lower water sensor has been activated." I asked him what that means. He said that means your warranty is VOID.
VOID!!!!!!
He just sold me an Apple Care knowing the damn thing was WORTHLESS!!!!!!!
I went into the Apple Store at BridgeStreet. My 3GS was about to hit one year and the warranty was expiring. I wanted to purchase an Apple Care. The "Genius" looked at my phone with his little light. He then typed the SN into a computer. He then said I could still purchase the Apple Care because he had verified that in fact the iphone was under warranty and he help me register the Apple Care.
I bought the Apple Care. Registered it. Then he looked at the phone again with his little flashlight and said "It appears that your lower water sensor has been activated." I asked him what that means. He said that means your warranty is VOID.
VOID!!!!!!
He just sold me an Apple Care knowing the damn thing was WORTHLESS!!!!!!!
iphone 4 water damaged screen
i got questions regarding the iphone 4 water damage.
i just got mine 2 weeks ago and i accidentally dipped it in a cup full of coffee (soo stupid) so i immediately turned it off. wiped off all ports and burried it in an uncooked rice. sooo make it short. the water indicator at the usb port is white but i have water marks all over the screen.
would apple store change it for me? knowing the water sensor is not even red or pink
and if i bring it to a third party repair shop for water clean up what are my chances of voiding the warranty? even for the out of warranty service thing?
i got questions regarding the iphone 4 water damage.
i just got mine 2 weeks ago and i accidentally dipped it in a cup full of coffee (soo stupid) so i immediately turned it off. wiped off all ports and burried it in an uncooked rice. sooo make it short. the water indicator at the usb port is white but i have water marks all over the screen.
would apple store change it for me? knowing the water sensor is not even red or pink
and if i bring it to a third party repair shop for water clean up what are my chances of voiding the warranty? even for the out of warranty service thing?
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_2 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A400 Safari/6531.22.7)
The BBC ran a story (here) about the water sensors falsely indicating water damage. The BBC reported:
Apple told Watchdog the following:
"If an iPhone has been damaged by liquid, the service or replacement is not covered by the Apple one year limited warranty or an AppleCare Protection Plan (APP). It would be eligible for Out Of Warranty Service. Currently, if a customer takes their iPhone to an Apple Retail Store, the warranty will only be void due to liquid damage if all indicators have been triggered." [emphasis added]
So it seems the OP didn't dodge a bullet or get lucky.
EDIT: Added BBC link
The BBC ran a story (here) about the water sensors falsely indicating water damage. The BBC reported:
Apple told Watchdog the following:
"If an iPhone has been damaged by liquid, the service or replacement is not covered by the Apple one year limited warranty or an AppleCare Protection Plan (APP). It would be eligible for Out Of Warranty Service. Currently, if a customer takes their iPhone to an Apple Retail Store, the warranty will only be void due to liquid damage if all indicators have been triggered." [emphasis added]
So it seems the OP didn't dodge a bullet or get lucky.
EDIT: Added BBC link
Officially, Apple will replace a device if one water sensor is tripped. If both external sensors are tripped they will not, unless you pay the fee. It is also at the discretion of the genius whether they exchange it based on the general condition of the device.
Politeness is always good.
Politeness is always good.
I bet u the OP's wife actually did expose it to water and was too afraid/ashamed to tell her husband. My wife tried to do the same once, but she came clean months later. But to say that there was absolutely no way it came in contact with water when it is not even your phone (on your person 24/7) is just ridiculous.