Hello, I've owned an eMac for 3 years, as well as several iPods. I'm now the proud owner of an 8GB iPhone. Tomorrow will be 2 weeks. The whole Genius Bar concept is new to me. Today I visited my local apple store to purchase a case for the iPhone, and also investigate upgrading my eMac to Tiger (or possibly Leopard). There are some apps I want to use that require Tiger, so I figure thats a good reason to upgrade, but I want to know if Tiger or Leopard would be better suited to my 1Ghz G4 eMac. After I bought my case, I inquired about the OS X which would be best suited to my eMac. The check-out person directed me to go sit at the genius bar and someone would help me. There was already a lady there with a laptop, who was being helped by a Genius. I sat there for probably 15 minutes, and then decided to ask one of the other circulating (sales?) people how I could get some tech help. This person put my name in the computer and gave me an appointment time (about 7 minutes from then). So I sat at the Genius bar again, waiting, the whole while watching this one guy help the lady. I did not see my name or appointment on the screen. My appointment time came and went, and about 5 minutes later I had to leave to get back to work. I never noticed any other Genius helping people besides this one guy. The store was not crowded at all, but it seemed like there was only one guy helping out of probably 15-20 (?) employees. Has anyone else experienced anything like this? Of course, I'm venting a little here, but I'd really like to understand if I should have done anything different. I guess I could have raised the issue again and asked for a manager, but since it was my first time trying to use the genius bar, I wanted to see if they would eventually get to me or not.