Other Genius Bar feels like a dealership

Discussion in 'iPhone' started by Hazmat401, May 7, 2019.

  1. Hazmat401 macrumors member

    Hazmat401

    Joined:
    Dec 29, 2017
    Location:
    Delaware County, Pa
    #1
    This passed Sunday I had recently visited the apple store in Ardmore, Pa. outside Philly. My girlfriend cracked her screen well thought she did and we have AppleCare+ so we thought it was going to be a simple screen replacement but we forgot we had glass screen protectors and her screen was actually not cracked at all... I was laughing and pissed at the same time lol... Sunday is my only day to sleep in and be a slob

    Anyhow... The customer service was great. Still to to this day I hate how apple doesn’t have adequate seating for people while they wait. Going through the motions of diagnostic testing for some other issues my girlfriend thought she was having with her phones... apples customer service is top notch. I wish other companies would follow in their footsteps.

    But the overall visit just sucked the life out of me. It felt too similar to visiting the service center at my dealer. Anyone else felt the same thing?
     
  2. IndianBird macrumors 6502a

    Joined:
    Dec 28, 2009
    #2
    They don’t want people sitting. They want people browsing and buying things they didn’t intend to buy that day.
     
  3. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #3
    It used to be you could show up without an appointment. Then I guess they got too many people.

    Now they overbook because they know some people will fail to show up. The result is a backlog mixed in with the regular shoppers.

    It was a fairly pleasant store experience in the past. Now it's a cattle-call with too many people monopolizing the geniuses time.
     
  4. RickGrimes macrumors member

    RickGrimes

    Joined:
    Mar 9, 2019
    #4
    Strange practice for a business.
     
  5. I7guy macrumors Core

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #5
    More chairs would be great, but I don’t feel like I’m in a deal. However I do like playing with the stuff.
     
  6. bushman4 macrumors 68020

    Joined:
    Mar 22, 2011
    #6
    Change in Apple Stores is obvious. Seems like employee moral is not the same or perhaps people aren’t trained as well
    In any case it filters down to the customer
     
  7. Newtons Apple, May 8, 2019
    Last edited: May 8, 2019

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    Never liked visiting the Apple store. Too crowded!
     
  8. Hazmat401 thread starter macrumors member

    Hazmat401

    Joined:
    Dec 29, 2017
    Location:
    Delaware County, Pa
    #8
    I Think it’s a little more in depth than that... moral and maybe mentally fatigued.... imagine saying the same ole 30 customer prompts 120 times a day
     
  9. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #9
    Sometimes it was like trying to explain how to cook a piece of beef to a vegan.
     
  10. nouveau_redneck macrumors 6502

    Joined:
    Sep 16, 2017
    #10
    So are their phones. ;)
     
  11. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
    Location:
    Pennsylvania
    #11
    Sit on the floor, make a point about them not having adequate seating. They're relying on people not wanting to call attention to themselves.
     
  12. quietstormSD macrumors 6502a

    quietstormSD

    Joined:
    Mar 2, 2010
    Location:
    San Diego, CA
    #12
    Well, I don't like that the Apple stores don't have chairs in general. I mean I understand why, because they don't want people camped out on one of the products for an extended period of time. But still, I want a chair!
     
  13. bushman4 macrumors 68020

    Joined:
    Mar 22, 2011
    #13
    Agreed Chairs are necessary for young or old
    Those blocks are uncomfortable
     
  14. Applefan4 macrumors 6502

    Joined:
    May 6, 2013
    #14
    And they can trespass you for doing that. A retail store of a business is not the correct place to express your point of view.
     
  15. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    Chairs are necessary for young and old, Ok? Keep in mind, those blocks aren’t solutions for ‘long-term sitting’, they’re just there for Limited temporary use waiting to be served by an Apple employee. FTR, they’re not _that_ uncomfortable.
     
  16. slippery-pete macrumors 65832

    slippery-pete

    Joined:
    Jun 23, 2007
    #16
    No, no dealership feel. No coffee/water in Apple Stores for customers to enjoy.
     
  17. robertosh macrumors 6502a

    robertosh

    Joined:
    Mar 2, 2011
    Location:
    France
    #17
    I really hate the one in Geneva (Switzerland). It´s always crowded and the exposition area is just next to the genius bar so you can hear how the unhappy customers complain about problems of the same products that you are looking for buying...
     

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16 May 7, 2019