Other Genius Bar Frustration

[mkflyfish]

All checked in for a scheduled appointment, 45 minutes later, no help....I miss the days when you could walk into the Apple Store and someone would actually help you.

 

[Non-Polar]

Welcome to the customer support from Apple in 2018. Less knowledgeable "geniuses," bogus reasons for why the device isn't working, and longer waiting times.

 

[Apple_Robert]

Sometimes, a work day does not goes as scheduled. Life happens. Not the end of the world.

I have had to wait on more than one occasion. Wasn't thrilled about it. At the same time, I still have my health, family that loves me, and gadgets that I enjoy using. Many others in this world truly have a hellish life.

 

[mritech]

They got to big for their own good and now that personal experience is going to be gone.

Quick story went to the Apple Store no line met the greeter and said I came to pick up an Apple TV 4K bought online already paid for and it’s pulled and ready for pick up took me 25 minutes to walk out with an item that was already done and all they needed to do was change hands from an Apple rep to myself

It was during the week midday not around any of the holidays

 

[C DM]

I miss the days when you could walk into the Apple Store and someone would actually help you.

That still happens plenty of times too.

 

[tl01]

I’m glad I can still get help in person. What other company offers as much help as Apple?

 

[The-Real-Deal82]

In the past I’ve just walked into the Apple store and asked to see someone without an appointment. It’s my statutory consumer right to be able to return or be advised on a faulty product and to my knowledge it’s one of the few shops that has an appointment system. I don’t have to book an appointment to take a pair of trousers back at Next. I’ve never had a problem being seen at Apple.