genius bar internal product notes

zyr123

macrumors 6502
Original poster
May 31, 2009
475
47
So my mac is blacklisted, and i kinda wanna find out what they say about it internally. How do i get this.

Long story short, apple doesn't care about pro users.
 

zyr123

macrumors 6502
Original poster
May 31, 2009
475
47
You aren't going to be able to get access to internal documents. The best you can do, is call Apple and ask why you were blacklisted.
i already know why i am black listed, I just wanna read the notes so i can call there bluff.
 

hallux

macrumors 68030
Apr 25, 2012
2,774
485
Of those 2, only the data doubler would be questionable. If it's a 2012 or earlier classic MBP the RAM upgrade is allowable, Apple even says so (same for upgrading the HDD in the normal location).

What is the failure? Can the failure positively be attributed to the installation of either of those upgrades? If you broke the retaining clips or bent pins in the RAM sockets I could see them denying warranty but if the LCD failed it's a whole other story and should be covered without a problem.
 

blooperz

macrumors 6502
Dec 10, 2013
287
1
you always revert to stock before taking a macbook into apple for servicing...lesson learned =S
 

cjmillsnun

macrumors 68020
Aug 28, 2009
2,399
45
So my mac is blacklisted, and i kinda wanna find out what they say about it internally. How do i get this.

Long story short, apple doesn't care about pro users.
Long story short, you broke the T&C of your warranty and are now whining that you've been called on it.
 

zyr123

macrumors 6502
Original poster
May 31, 2009
475
47
Apparently a ssd counts as a modification. There's your laugh for the day. Switch back to the original hard drive before going in.
 

hallux

macrumors 68030
Apr 25, 2012
2,774
485
Apparently a ssd counts as a modification. There's your laugh for the day. Switch back to the original hard drive before going in.
As I noted before, that shouldn't be the case unless your SSD is in the data doubler but even that shouldn't be cause to void your warranty for a part that is in no way related to the repair. Apple even published, IN THE USER GUIDE, that the HDD and memory can be upgraded by the user, to the point of providing step by step guides for those upgrades.

https://manuals.info.apple.com/MANUALS/1000/MA1567/en_US/macbook_pro_15inch_early2011.pdf

You still don't say what the failure is.
 

Queen6

macrumors 604
It does. That's what my Apple Store said. Went in for RADEON gate.

----------

They saw the ssd in its regular spot.
"Big" surprise SSD + RAM upgrade equals dGPU failure :rolleyes:. Apple needs to step up and stop looking for reasons not to honour their highly publicised agreements.

Unfortunately thanks to Microsoft`s Windows 8 travesty, Apple is likely on a roll and the average customer has less leverage in the event of issue...

Q-6
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,666
10,701
In the middle of several books.
"Big" surprise SSD + RAM upgrade equals dGPU failure :rolleyes:. Apple needs to step up and stop looking for reasons not to honour their highly publicised agreements.

Unfortunately thanks to Microsoft`s Windows 8 travesty, Apple is likely on a roll and the average customer has less leverage in the event of issue...

Q-6
The OP said he had a Data Doubler installed. Said product replaces the optical bay, which, if I am not mistaken, is not user changeable according to Apple. Thus, he voided his warranty.
 

MagicBoy

macrumors 68040
May 28, 2006
3,845
842
Manchester, UK
I took my 2011 to an Apple Store with 3rd Party RAM and SSD last April. I asked if it was an issue, the genius stated it wasn't as long as they passed the diagnostics tests as they are user upgradeable parts.

That wasn't even for the recall, I was chancing my arm at getting a no-cost repair under consumer law.
 

Queen6

macrumors 604
The OP said he had a Data Doubler installed. Said product replaces the optical bay, which, if I am not mistaken, is not user changeable according to Apple. Thus, he voided his warranty.
Equally it`s not going to kill to test the Notebook for dGPU failure, as others have stated it`s always better to put the system back to stock if returning to Apple for warrantee issues.

As a rule Apple is very decent on warranty work, however on some subjects such as dGPU`s failure they can be obtuse at best.

Q-6
 

Command

macrumors regular
Jan 23, 2015
178
56
USA
Equally it`s not going to kill to test the Notebook for dGPU failure, as others have stated it`s always better to put the system back to stock if returning to Apple for warrantee issues.

As a rule Apple is very decent on warranty work, however on some subjects such as dGPU`s failure they can be obtuse at best.

Q-6
That's often due to the fact that on issues such as the current graphics issue (https://www.apple.com/support/macbookpro-videoissues/), it's a joint acknowledgement between Nvidia & Apple that a specific batch of cards were at fault - Apple determines which models are susceptible and when you have it tested it has to fail with the proper information to fully qualify. Electronics fail for a number of reasons, as I hope everyone here knows. If it fails for a general failure that is not covered under the program, it's a typical repair - whether there's a program or not for it... As I also assume many people know but may not think about, Apple manufactures, designs and assembles the computer but the components are and never were made by Apple. The HDD varies, the graphics are either AMD or Nvidia and the displays - this is the fun one - the retina displays are made by Samsung.
 

Queen6

macrumors 604
That's often due to the fact that on issues such as the current graphics issue (https://www.apple.com/support/macbookpro-videoissues/), it's a joint acknowledgement between Nvidia & Apple that a specific batch of cards were at fault - Apple determines which models are susceptible and when you have it tested it has to fail with the proper information to fully qualify. Electronics fail for a number of reasons, as I hope everyone here knows. If it fails for a general failure that is not covered under the program, it's a typical repair - whether there's a program or not for it... As I also assume many people know but may not think about, Apple manufactures, designs and assembles the computer but the components are and never were made by Apple. The HDD varies, the graphics are either AMD or Nvidia and the displays - this is the fun one - the retina displays are made by Samsung.
MBP`s with dGPU fail due to running too close to the thermal limit, the rapid heating and cooling of components results in "thermal shock" specifically the dGPU. This is the cost of form over function and yet another extended warranty for the 15" MBP has recently been disclosed.

Apple`s track record with the MBP with dGPU is poor at best. to me the MBP with dGPU is a buyer beware product, as long as you are aware of the issues it`s fair enough, if your not you may well be sitting with an expensive doorstop and left with little recourse with Apple, depending on circumstance...

Personally I have been lucky with my own MBP`s, equally I run the elevated when possible and use a third party application to spool up the fans faster & more aggressively to help to reduce the impact to the dGPU. Equally thousands have not been so lucky resulting in expensive repair, which is dubious or expensive door stops...

Q-6
 

kage207

macrumors 6502a
Jul 23, 2008
961
8
It does. That's what my Apple Store said. Went in for RADEON gate.

----------

They saw the ssd in its regular spot.
So you had taken out a non-user replaceable part? Didn't know a Data Doubler meant taking out the optical drive. That is just poor judgement to take it in and expect them to replace anything. You voided the warranty when you did it. That's your own fault.
 

zyr123

macrumors 6502
Original poster
May 31, 2009
475
47
genius bar internal product notes

That's often due to the fact that on issues such as the current graphics issue (https://www.apple.com/support/macbookpro-videoissues/), it's a joint acknowledgement between Nvidia & Apple that a specific batch of cards were at fault - Apple determines which models are susceptible and when you have it tested it has to fail with the proper information to fully qualify. Electronics fail for a number of reasons, as I hope everyone here knows. If it fails for a general failure that is not covered under the program, it's a typical repair - whether there's a program or not for it... As I also assume many people know but may not think about, Apple manufactures, designs and assembles the computer but the components are and never were made by Apple. The HDD varies, the graphics are either AMD or Nvidia and the displays - this is the fun one - the retina displays are made by Samsung.

Basically we all agree they need to get there self together. And stop blaming pro users who actually know what they are talking about like us.

They truly dislike the fact they can't get take advantage of us. Unlike the average apple consumer. There's truly no way any of these problems were created by the data doubler. They just want a reason to blame me.

It was just a unfortunate turn of events. If I wasn't leaving to israel in two days. I would've taken out the data doubler. Stuff happens.
 

dmccloud

macrumors 6502a
Sep 7, 2009
991
14
Anchorage, AK
Basically we all agree they need to get there self together. And stop blaming pro users who actually know what they are talking about like us.

They truly dislike the fact they can't get take advantage of us. Unlike the average apple consumer. There's truly no way any of these problems were created by the data doubler. They just want a reason to blame me.

It was just a unfortunate turn of events. If I wasn't leaving to israel in two days. I would've taken out the data doubler. Stuff happens.
Just because you're a self-professed "pro user" doesn't mean you can make modifications to the internals of the machine without violating the terms of the warranty. You consciously made the decision to install that in the first place, you consciously decided to take the machine in with said modification still in place. Since that optical drive is not a user-replaceable part, you honestly don't have much legal standing (if any) to fall back on.
 

newellj

macrumors 604
Oct 15, 2014
7,239
2,281
East of Eden
MBP`s with dGPU fail due to running too close to the thermal limit, the rapid heating and cooling of components results in "thermal shock" specifically the dGPU. This is the cost of form over function and yet another extended warranty for the 15" MBP has recently been disclosed.

Apple`s track record with the MBP with dGPU is poor at best. to me the MBP with dGPU is a buyer beware product, as long as you are aware of the issues it`s fair enough, if your not you may well be sitting with an expensive doorstop and left with little recourse with Apple, depending on circumstance...

Personally I have been lucky with my own MBP`s, equally I run the elevated when possible and use a third party application to spool up the fans faster & more aggressively to help to reduce the impact to the dGPU. Equally thousands have not been so lucky resulting in expensive repair, which is dubious or expensive door stops...

Q-6
Which third party fan mgmt app are you using?