genius bar internal product notes

Discussion in 'MacBook Pro' started by zyr123, Mar 3, 2015.

  1. zyr123 macrumors 6502

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    May 31, 2009
    #1
    So my mac is blacklisted, and i kinda wanna find out what they say about it internally. How do i get this.

    Long story short, apple doesn't care about pro users.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

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    #2
    You aren't going to be able to get access to internal documents. The best you can do, is call Apple and ask why you were blacklisted.
     
  3. zyr123 thread starter macrumors 6502

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    #3
    i already know why i am black listed, I just wanna read the notes so i can call there bluff.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

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    #4
    Unless you can prove you have a legal claim to said documents, you might as well focus on other more productive interests.
     
  5. fenderbass146 macrumors 65816

    fenderbass146

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    #5
    Just curious. How do you get a computer blacklisted
     
  6. zyr123 thread starter macrumors 6502

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    #6
    data doubler + 16gb of ram. one of them is justified the other nope.
     
  7. BasicGreatGuy Contributor

    BasicGreatGuy

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    #7
    It is not Apple's fault you engaged in actions that voided your warranty.
     
  8. hallux macrumors 68020

    hallux

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    #8
    Of those 2, only the data doubler would be questionable. If it's a 2012 or earlier classic MBP the RAM upgrade is allowable, Apple even says so (same for upgrading the HDD in the normal location).

    What is the failure? Can the failure positively be attributed to the installation of either of those upgrades? If you broke the retaining clips or bent pins in the RAM sockets I could see them denying warranty but if the LCD failed it's a whole other story and should be covered without a problem.
     
  9. blooperz macrumors 6502

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    #9
    you always revert to stock before taking a macbook into apple for servicing...lesson learned =S
     
  10. cjmillsnun macrumors 68020

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    #10
    Long story short, you broke the T&C of your warranty and are now whining that you've been called on it.
     
  11. Centaurr macrumors 6502a

    Centaurr

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  12. zyr123 thread starter macrumors 6502

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    #12
    Apparently a ssd counts as a modification. There's your laugh for the day. Switch back to the original hard drive before going in.
     
  13. hallux macrumors 68020

    hallux

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    #13
    As I noted before, that shouldn't be the case unless your SSD is in the data doubler but even that shouldn't be cause to void your warranty for a part that is in no way related to the repair. Apple even published, IN THE USER GUIDE, that the HDD and memory can be upgraded by the user, to the point of providing step by step guides for those upgrades.

    https://manuals.info.apple.com/MANUALS/1000/MA1567/en_US/macbook_pro_15inch_early2011.pdf

    You still don't say what the failure is.
     
  14. kage207 macrumors 6502a

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    #14
    No, it doesn't. Also you never said why you went in.
     
  15. zyr123 thread starter macrumors 6502

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    #15

    It does. That's what my Apple Store said. Went in for RADEON gate.

    ----------

    They saw the ssd in its regular spot.
     
  16. Queen6 macrumors 603

    Queen6

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    #16
    "Big" surprise SSD + RAM upgrade equals dGPU failure :rolleyes:. Apple needs to step up and stop looking for reasons not to honour their highly publicised agreements.

    Unfortunately thanks to Microsoft`s Windows 8 travesty, Apple is likely on a roll and the average customer has less leverage in the event of issue...

    Q-6
     
  17. BasicGreatGuy Contributor

    BasicGreatGuy

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    #17
    The OP said he had a Data Doubler installed. Said product replaces the optical bay, which, if I am not mistaken, is not user changeable according to Apple. Thus, he voided his warranty.
     
  18. MagicBoy macrumors 68040

    MagicBoy

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    #18
    I took my 2011 to an Apple Store with 3rd Party RAM and SSD last April. I asked if it was an issue, the genius stated it wasn't as long as they passed the diagnostics tests as they are user upgradeable parts.

    That wasn't even for the recall, I was chancing my arm at getting a no-cost repair under consumer law.
     
  19. Queen6 macrumors 603

    Queen6

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    #19
    Equally it`s not going to kill to test the Notebook for dGPU failure, as others have stated it`s always better to put the system back to stock if returning to Apple for warrantee issues.

    As a rule Apple is very decent on warranty work, however on some subjects such as dGPU`s failure they can be obtuse at best.

    Q-6
     
  20. Command macrumors regular

    Command

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    #20
    That's often due to the fact that on issues such as the current graphics issue (https://www.apple.com/support/macbookpro-videoissues/), it's a joint acknowledgement between Nvidia & Apple that a specific batch of cards were at fault - Apple determines which models are susceptible and when you have it tested it has to fail with the proper information to fully qualify. Electronics fail for a number of reasons, as I hope everyone here knows. If it fails for a general failure that is not covered under the program, it's a typical repair - whether there's a program or not for it... As I also assume many people know but may not think about, Apple manufactures, designs and assembles the computer but the components are and never were made by Apple. The HDD varies, the graphics are either AMD or Nvidia and the displays - this is the fun one - the retina displays are made by Samsung.
     
  21. Queen6 macrumors 603

    Queen6

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    #21
    MBP`s with dGPU fail due to running too close to the thermal limit, the rapid heating and cooling of components results in "thermal shock" specifically the dGPU. This is the cost of form over function and yet another extended warranty for the 15" MBP has recently been disclosed.

    Apple`s track record with the MBP with dGPU is poor at best. to me the MBP with dGPU is a buyer beware product, as long as you are aware of the issues it`s fair enough, if your not you may well be sitting with an expensive doorstop and left with little recourse with Apple, depending on circumstance...

    Personally I have been lucky with my own MBP`s, equally I run the elevated when possible and use a third party application to spool up the fans faster & more aggressively to help to reduce the impact to the dGPU. Equally thousands have not been so lucky resulting in expensive repair, which is dubious or expensive door stops...

    Q-6
     
  22. kage207 macrumors 6502a

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    #22
    So you had taken out a non-user replaceable part? Didn't know a Data Doubler meant taking out the optical drive. That is just poor judgement to take it in and expect them to replace anything. You voided the warranty when you did it. That's your own fault.
     
  23. zyr123 thread starter macrumors 6502

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    #23
    genius bar internal product notes


    Basically we all agree they need to get there self together. And stop blaming pro users who actually know what they are talking about like us.

    They truly dislike the fact they can't get take advantage of us. Unlike the average apple consumer. There's truly no way any of these problems were created by the data doubler. They just want a reason to blame me.

    It was just a unfortunate turn of events. If I wasn't leaving to israel in two days. I would've taken out the data doubler. Stuff happens.
     
  24. dmccloud macrumors 6502a

    dmccloud

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    #24
    Just because you're a self-professed "pro user" doesn't mean you can make modifications to the internals of the machine without violating the terms of the warranty. You consciously made the decision to install that in the first place, you consciously decided to take the machine in with said modification still in place. Since that optical drive is not a user-replaceable part, you honestly don't have much legal standing (if any) to fall back on.
     
  25. newellj macrumors 601

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    Boston, MA, US
    #25
    Which third party fan mgmt app are you using?
     

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