Just wanted to get a feel for peoples' experiences with replacement phones from Genius Bar visits, as I'm visiting the Covent Garden, London one tomorrow. Long story short - my home button is dying a slow death - same symptoms as other people have mentioned. Pressing it quite often doesn't work, and sometimes results in the task manager being shown instead. From reading other posts, there's a fair chance I'll get a replacement phone, given that it's only 10 months old. I've taken pretty good care of my iPhone 4 since I bought it last year. There are zero scratches, and it's in very good condition (other than the home button). So firstly, am I right in thinking that refurbished phones are given as replacements, rather than new ones? If so, am I also right in thinking that I may end up with a phone in worse condition than my present one? Anyone know if there's any vetting that goes on before Apple turns phones around as refurbished units?