I've had a MBP for just under 2 years now and have had to bring it to the Genius Bar 3 times. Every time I bring it in they tell me that they're technically not supposed to help me with my problem, but then they do anyway. Here were my 3 issues and how they resolved them:
1) The hinge connecting my display to the body of the computer was broken. They told me they don't replace hinges because the only way they break is from physical damage by the user. They ended up replacing my entire display (which is necessary with the unibodies).
2) My battery was in need of service after a year and was down to ~70% health. I brought it in to ask what my options were. They told me batteries are considered "consumables" and are not covered by apple care. They ended up replacing it for me anyway.
3) Recently my hard drive crashed. They told me that they're not supposed to give back failed drives. I imagine they send them back to the manufacturer for some type of refund. They ended up giving it back to me anyway so that I could try to extract the data. They also swapped out my 320GB drive for a 500GB because it was the only comparable one they had in stock.
My question is: is this normal? Is this part of what the genius bar does? Do they try to make the customer feel better by telling them they're not really supposed to do something and then do it anyway? Has anyone had similar experiences?
1) The hinge connecting my display to the body of the computer was broken. They told me they don't replace hinges because the only way they break is from physical damage by the user. They ended up replacing my entire display (which is necessary with the unibodies).
2) My battery was in need of service after a year and was down to ~70% health. I brought it in to ask what my options were. They told me batteries are considered "consumables" and are not covered by apple care. They ended up replacing it for me anyway.
3) Recently my hard drive crashed. They told me that they're not supposed to give back failed drives. I imagine they send them back to the manufacturer for some type of refund. They ended up giving it back to me anyway so that I could try to extract the data. They also swapped out my 320GB drive for a 500GB because it was the only comparable one they had in stock.
My question is: is this normal? Is this part of what the genius bar does? Do they try to make the customer feel better by telling them they're not really supposed to do something and then do it anyway? Has anyone had similar experiences?
