Genius Bar Repair Process...

Discussion in 'MacBook' started by Luigi239, Aug 17, 2009.

  1. Luigi239 macrumors 6502a

    Jan 25, 2007
    I'm going into the Apple Store tomorrow to get my Macbook repaired for a faulty hinge / screen. (the screen creaks, the hinge doesn't keep the computer closed and the glass is not secured which is getting dust under the screen.) That being said, what can I expect the process to be like? Will they do the repairs in-house or will they have to send it out to a repair depot? I'll need my computer within a week...should I expect it back by then?

    Thanks for any input :)
  2. thegoldenmackid macrumors 604


    Dec 29, 2006
    dallas, texas
    I would say you won't have your computer in a week. They ship them out and then come back...
  3. NewMacbookPlz macrumors 68040


    Sep 28, 2008
    Chances are they'll send it out for service.

    Assuming they do, turn around time is generally about a week to a week and a half.
  4. core2duo macrumors member

    Apr 26, 2009
    I think it depends on the store, and how busy they are. I've had some things that were more difficult repairs done at the store, and others that were more trivial done via mail. Turn around time for the mail in repairs is almost always between five and seven days. Remember that you can also have the machine shipped directly from home via Apple Care to speed up the process (it helps to have a Genius set up a case for you first).
  5. 5DollaFootlong macrumors 6502


    Apr 26, 2009
    when you say the hinge doesn't keep the computer closed, what exactly do you mean?
  6. Luigi239 thread starter macrumors 6502a

    Jan 25, 2007
    Thanks everybody. Does it really speed things up not to go through the genius?

    If you hold the computer under your arm with the opening of the computer facing up, the lid will not stay shut. There is something wrong with the magnets that just wont keep it shut.
  7. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    Doubt this will be done in-store. Assuming that all your problems are going to be fixed, it is highly doubtful that they will do in-store rather than shipping it out.
  8. runandsurf09 macrumors newbie

    Apr 19, 2009
    Last Tuesday I brought in my macbook for a logic board and top case replacement and got it back friday, so you may have good luck and get it back quick.

    Is the computer not staying closed a problem with the macbooks, because I notice that mine doesn't stay close and its annoying the have in a backpack on sleep since it will keep waking up.
  9. Luigi239 thread starter macrumors 6502a

    Jan 25, 2007
    That's encouraging, thanks.

    I think that it is, I have searched around and have found many people with the same problem. If this was the only problem I probably would not take it in, but there is a gap between the glass and rubber surrounding the screen which lets dust in, and the hinge tends to creak.

    I'll report back with what happens, I go to the genius bar in an hour :)

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