Genius bar replacement phones

Discussion in 'iPhone Tips, Help and Troubleshooting' started by cableguy84, May 27, 2017.

  1. cableguy84 macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #1
    I have had my 6s plus replaced, due to a swollen battery.

    Are replacements new , or refurbished?

    Opinions please.
     
  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    They are replacement devices, which are refurbished with an attached warranty. It will not be new. It will come in a white box without any accessories.
     
  3. cableguy84 thread starter macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #3
    That's exactly what i thought, so the "genius" basically lied to me
     
  4. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #4
    If you say he lied that's not on. I doubt he would have. It's pretty common knowledge.

    I'd rather an apple refurbished than a year old used phone. They are pretty much like new.
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Some of the Apple representatives actually say the replacement device could be new or refurbished. I have had others say It's refurbished only. But in all likeliness, they typically are refurbished. But I agree, Apple's refurbished line is very good and it's a fail safe with the warranty if anything goes awry.
     
  6. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #6
    The term Apple prefers to use is 'Remanufactured'.

    Refurbished has gotten a bad reputation because of defective devices and poor performance. But the thing with Apple is that remanufactured devices get all new casings, brand new batteries and only those parts which do not fail quality testing are replaced.

    Once all that's done the device itself is run through a quality control check that is more rigourous than the one they have for new phones. If it fails there they recycle it.

    So, essentially you get a phone that is equal to or in some ways superior to a new phone.

    The replacement phones I had for my original iPhone 5 were superior to that original phone. The replacement 6+ I had at one point was superior to my original 6+.

    That's because those remanufactured devices benefitted from the assembly line adjustments Apple had made by that point.
     
  7. cableguy84 thread starter macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #7
    That's all fair enough if true. It just annoys me when Apple employees lie, or provide false information
     
  8. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #8
    Totally agree. But they have probably been told to say that it's new, because legally there's some way Apple can probably claim that. Even if it's not a factual thing as most of us would understand it.

    Saying anything else can probably get them disciplined or fired.
     

Share This Page