Genius Bar Response to Stuck Pixel & Light Bleeding

Discussion in 'iPad' started by JasonHiccup, Mar 13, 2011.

  1. JasonHiccup macrumors member

    Joined:
    Jun 17, 2009
    #1
    Today, after visiting the Genius Bar for my iPad 2 I presented my iPad which had two areas of pretty bad light drainage and a single green stuck pixel that was off to the side of the screen.


    What I found interesting is that he told me that the light drainage was normal, but is ordered a replacement iPad due to the stuck pixel. He even showed me 3 demo iPads with the same light leak.

    Overall, I'm getting a replacement so I'm satisfied. I just thought the response was unusual.

    How has everyone else's experiences gone? Anyone NOT displaying the light leak issue in dark room lighting?
     
  2. WiiDSmoker macrumors 65816

    WiiDSmoker

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    Hermitage, TN
    #2
    Ask him if the iPads without light leakage are broken
     
  3. gravytrain84 macrumors 6502a

    gravytrain84

    Joined:
    Jun 24, 2010
    Location:
    LA
    #3
    Is the replacement being shipped to your house? I also have a stuck pixel but the closest apple store is an hour away and I wanna minimize my trips.
     
  4. gigaguy macrumors 65816

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  5. JasonHiccup thread starter macrumors member

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    Jun 17, 2009
    #5


    No, however I mentioned that I'd like to hold on to my iPad while I wait.
     
  6. gravytrain84 macrumors 6502a

    gravytrain84

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    #6
    Definitely. I wonder if best buy will do exchanges?
     
  7. camaroIOM macrumors 6502

    Joined:
    Feb 5, 2010
    #7
    I have an appointment at 930 am and they will be switching both out. I have been told replacements are in. My first gen had this same issue and took 2 returns until right. I have no problem staying at apple all morning until I receive units without/less of a bleed. A quarter up the screen is un acceptable when viewing movies or other dark games.
     
  8. JasonHiccup thread starter macrumors member

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    Jun 17, 2009
    #8
    They should on any of their defective products.
     
  9. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #9

    Ahhh, I see ..... if they're all messed up it's okay. [​IMG]
     
  10. erure macrumors regular

    Joined:
    Apr 13, 2010
    #10
    I purchased the first gen iPad and it had severe light bleeding, but the geniuses refused to exchange it so I ended up returning it and eating the restocking fee. The iPad 2 I have has some light bleeding and it's annoying but I wonder if it's even worth trying to get an exchange :(
     
  11. baummer macrumors 6502a

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    Jan 18, 2005
    Location:
    Southern California
    #11
    Not sure I am liking that Genius' are essentially referring to it as a feature by showing you other examples of it. If anything, it clearly shows there is a manufacturing defect somewhere along the line.
     
  12. Virtute macrumors member

    Joined:
    Feb 7, 2011
    Location:
    Niagara, Canada
    #12
    Hahah, yes. Someone with a perfect screen, please book a Genius appointment to express your concern that your iPad "is not leaking those awesome lights from the edges of the screen. All my friends' iPads do it, and I was told that they're all supposed to. I was just hoping that mine could be fixed."
     
  13. Amnesia87 macrumors 6502

    Joined:
    Jun 19, 2010
    #13
    Well the upside is Apple Nixed the Restocking Fee not too long after Best Buy did...

    I know if I go in next week and they start giving me crap about not replacing it, I'll just return it and wait a few weeks to rebuy hoping they managed to resolve the issue by then...
     
  14. macking104 macrumors 6502

    macking104

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    Jan 14, 2003
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    California, USA

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