So my wife tried to log on to her 2014 iMac this morning, and computer would not boot, black screen every time. This computer is used for work, as well as storing her thousands of our family photos (our 4 kids, pre-school, Sports, Disney vacation, etc.). I realize that it is not wise to not have a backup of these photos on an external drive (I bought one for her 2 years ago, she has not kept up on backing up), so when the computer would not even boot, we feared the worst. After setting up an appointment at a nearby Apple Store, the Genius Bar tech that assisted her informed her that the hard drive had failed, and needed to be replaced. They informed her that a hard drive replacement would cost $186, but required that they keep the failed hard drive, we would lose everything. Another option was to pay $265 to have the hard drive replaced and KEEP the failed/original hard drive. Not willing to give up hope on recovering our priceless photos from the original hard drive, she opted for the latter option, and STRESSED to the employee many times how important it was that we did not lose the photos, and to do NOTHING to our failed hard drive, we would investigate the options for attempting to recover the photos and data from the drive. She signed paperwork so they could begin work and was informed that the replacement would take 3-5 days. She received an email at about 7:00 pm informing her that the repair was complete and mac was ready for pick up. Surprised at how quickly the work was done, she called to verify that it was, in fact ready before we drove 40 min to pick it up. They told her that they ended up NOT needing to replace the hard drive, and that they were able to get the computer to restore after wiping the hard drive. We have lost thousands of priceless photos, taken on both my wife's iphone and Nikon DSLR camera. Genius bar tech made a huge mistake.... I visited the store tonight after the phone call and was able to speak with the manager. I don't want to jump to conclusions just yet, because after I left the store, refusing to take back our Mac as-is, the manager called to inform me that they were going to replace the hard drive in the computer, as well as provide the original [wiped] hard drive to me, all free of charge. Further, they asked for me to get quotes from a data-recovery specialist that can attempt to recover data from a wiped drive, and that they may be willing to pay for the service (which is not even guaranteed to work.....). I have been quite impressed with the products and services I have received from Apple thus far (2 imacs, 1 macbook pro, 8 ipads, 4 iphones, 3 ipod touches, 2 apple tv's and an apple watch, not to mention $60-70/month in the app store purchases/subscriptions). I have visited the Genius Bar on several occasions for repairs to my various electronics and have always been quite impressed with the quality of service that I had received. How should I expect this to play out and what is a fair solution? They messed up big time and tried feeding me the BS that the agreement says that Apple is not liable for lost data in any event, but I would assume that this only applies to them so long as they do as requested/signed for??? They had no business nor permission to wipe the hard drive. What should I do? Thanks in advance for any input!