My mom dropped her iPhone 6 Plus and cracked the screen, but other than the broken glass the phone is working just fine. She made an appointment at the Genius Bar prepared to pay the $129 screen replacement cost. They took the phone to the back, then brought it out a while later and said that they had put a new screen on but it "wouldn't activate". They put the cracked screen back on and it's still functional, but cracked as before. They said that the only option was to do a full out-of-warranty phone replacement for $329. Has anyone else heard of this happening? It seems strange to me and I couldn't find anyone reporting a similar experience when searching around online. Thanks!