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Genius kept my iPhone

S

south8212

macrumors 6502
Original poster
Oct 18, 2008
270
0
I went into the apple store today because my iphone (out of warranty) would not turn on. Could not get it to restore, nothing. The genius said that it was out of warranty but I could purchase a new one for $99. I left with the new iphone in hand but soon realized I left my old iphone at the store. I called them up to tell them I had left it there and was coming back to get it. They informed me that they keep the phones they work on. I told them that I had purchased a new one and owned both of them but he still did not comply. Does this seem right?

I realize the old iphone is not really of use but that is not the point here. Also my old iphone was NOT jailbroken.
 
so that was a special price but they have to keep the old one? What if they didnt keep it? any idea of what the price would be then?
 
You paid $99 for an Out-of-Warranty repair. In other words, you paid to fix your iPhone. However, it's much easier and cheaper for Apple to just give you a new/refurbished one than actually fix it.
 
Wow

you do realize most company's would just tell you your screwed and out of warranty, have a good day. Apple is one of the few (only one I personally know of that that not only replaces out of warranty products but damage broken and soaked. So consider your self lucky. Also when you take a in warranty item in and it's replaced do you get to keep the old broken one as well (no). So why should a out of warranty replacement be any different. No not the fact you paid $99 bucks you didn't renew your phone contract either. Enjoy be happy. :D
 
Thanks for the replies. I didnt know it was a special price, all is understood now.
 
I have read about the oow service before,

It is only $30 more than apple care, though if you get apple care service more than once it's worth it.

I've been happy with apple care because they just treat you nicer on the phone when you say you have it.

They refused to replace my USB cable that was still under it's one year warrenty untill i told them I had apple care on the phone.
 
outphase said:
I must be lucky because I have 3 cables replaced without even having to pull out my in-warranty device to check its serial number.
Click to expand...

3 cables replaced! :eek: What on earth do you do to 'em? I'm still using the cable that came with an iPod some 6 years ago....
 
bryan1884 said:
so that was a special price but they have to keep the old one? What if they didnt keep it? any idea of what the price would be then?
Click to expand...
Wait. Did they do a $199 oow replacement? If so, you didn't renew your ATT contract, and they keep the phone. This all takes place at the Genius Bar.

If the Genius sent you up to a Specialist who sold you a brand new 3G for $99, which did extend your ATT contract, then the Genius had no right to keep your old iPhone.

Did your new phone come in a big black box with all of the orig accessories or did they only give you a phone and no accessories?
 
John T said:
3 cables replaced! :eek: What on earth do you do to 'em? I'm still using the cable that came with an iPod some 6 years ago....
Click to expand...

Actually, the usb cable that comes with the iphone frays easily. I just had mine replaced together with my iphone. THe genius who replaced it for me even acknowledged that the wire frays rather easily. It all depends on how you pull it out. He told me to grasp the head of the cable (the wide portion which connects into your iphone) rather than yanking it out by pulling on the wire. I'm more careful with my cable now because it's annoying to have to get it changed every few months.
 
Ts

TS said in post 7 he understands everything now and is happy. I guess now the thread is about Apple exchanging USB cables. you can get them for $1 each on ebay with free shipping. They work fine what's the big deal.
 
Sulwyn said:
It all depends on how you pull it out. He told me to grasp the head of the cable (the wide portion which connects into your iphone) rather than yanking it out by pulling on the wire. I'm more careful with my cable now because it's annoying to have to get it changed every few months.
Click to expand...

I thought you were supposed to pull it out from the connector, not the cable itself. This would seem intuitive, no? I mean, how do you pull out eletrcial cords? Don't you pull from the cord base?

Sorry, this is the first I've heard of someone yanking on the cord repeatedly. Of course, if you can not reach the thicker base, I suppose you could pull, but I've always just moved the furniture around if necessary.
 
Sulwyn said:
Actually, the usb cable that comes with the iphone frays easily.
Click to expand...

Not really true! It all depends how it's looked after and is usually caused by bending the cable too close to the plug.

It all depends on how you pull it out. He told me to grasp the head of the cable (the wide portion which connects into your iphone) rather than yanking it out by pulling on the wire.
Click to expand...

Nothing original in that! Holding the actual connector has always been the correct way to disconnect any sort of plug/connector.
 
John T said:
3 cables replaced! :eek: What on earth do you do to 'em? I'm still using the cable that came with an iPod some 6 years ago....
Click to expand...

I use them while laying in bed causing the cable cover near the connector part to have come loose revealing the grounding wires. I need a longer cable :p
 
Well I just never thought about how I pulled my cable out so sue me if I haven't been doing it right. :( Most people don't BTW. Even the genius didn't seem surprised when I showed it to him so I guess it's a fairly common problem. Plus anyway, I tend to use my plug in bed and as I'm turning to get more comfortable, sometimes the cable gets yanked on. I don't really recall how I've been using it but evidently it hasn't been right.
 
I pull mine out from the connector and I don't bend it at the connector a lot, but the plastic sleave on mine still tore open. The Apple branded cables are crap. The 3rd party (forgot brand) one they bought for me at work to replace the one the last employee didn't return is heavy and thick and much sturdier.
 
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