Genius? Not really!

Discussion in 'MacBook Pro' started by crypticlineage, Jun 18, 2011.

  1. crypticlineage, Jun 18, 2011
    Last edited by a moderator: Jun 19, 2011

    crypticlineage macrumors regular

    Jun 24, 2010
    Picked up family's second mbp 13", wife's first today from Houston Galleria store.

    Asked the genius to confirm that the new machine will receive a free upgrade to Lion. She goes "I don't think....ummmm, I am not sure.... err, I do not know."

    Manager shows up, confirms that the mbp will receive a free upgrade. I throw in second question. Can you confirm that I can install for free on all my mbp's? He says, "can't do", no such thing.

    I ask: Did you follow Steve's WWDC talk? He says: No. :eek:

    I said: "I am shocked that you guys do not know anything".

    Manager: "You'd be surprised but we get no more information than you do".

    Me thinking: "Are you kidding me?, You're an apple store manager in one of the largest cities in America, and you don't keep up with the news?"

    To make things worse, he did not even know about macrumors. I had to tell him to google it so he can find the information on there.

    Seriously, I am tired of this Genius ********. Do these people really deserve their title? I think they're bringing shame to Apple with their limited knowledge.
  2. GGJstudios macrumors Westmere


    May 16, 2008
    "Genius" is only their job title, not an indication of their education, knowledge or experience. Also, until Lion is released, it's not really their concern. They also have no need to know about this forum.
  3. celticpride678

    Feb 15, 2009
    Boston, MA
    OK...let's begin.

    Apple retail stores are told nearly nothing before products launch...if you read MacRumors, you'd know that Apple is very secretive about this.

    Next, any employee of Apple is not allowed to go on sites like MacRumors - it's against Apple's NDA, ToS, etc.

    I think that these people most certainly deserve their title, because whenever I have a question or issue, they get it solved ASAP.

    Read up before you post.
  4. intwo macrumors newbie

    Jun 14, 2011
    The up-to-date program is well-hidden.

    I've generally been happy with the Genius Bar with the exception of my most recent visit. A flat rate of $1240 to fix my MacBook Pro. =[
  5. celticpride678

    Feb 15, 2009
    Boston, MA
    You think the Genius Bar just makes up that price? It's decided by Apple
  6. intwo macrumors newbie

    Jun 14, 2011
    Yes, I'm aware that is the standard fee.
  7. h00ligan macrumors 68030

    Apr 10, 2003
    A hot desert
    They can't post.. they can read.. unless mr is secretly passing all user ip to apple! :eek:
  8. Queen of Spades macrumors 68030

    Queen of Spades

    May 9, 2008
    The Iron Throne
    You are aware that "Genius" doesn't actually refer to their IQ, right? It's a job title, a cutesy one created by Apple. Geniuses and Managers have a lot of responsibilities - but none of them include reading MacRumors or watching WWDC videos. Any and all information that is needed to help customers and do their jobs is provided internally. Period.

    God forbid someone not know the answer to a question - they should have had her shot on the spot.
  9. Virgo macrumors 6502a


    Jun 7, 2011
    Los Angeles, CA
    Genii are there to help you with technical issues with your computer. They don't necessarily know all the latest terms and conditions of every promotion, that's what Customer Service (or Google) is for. Also, I know from a friend who works at the Apple store that a lot of the time they hire managers for their retail management experience, and not because they actually know a lot about the products.. so yeah. Don't trust them for accurate info.
  10. Treeman574 macrumors regular

    Feb 5, 2011
    QLD, Australia
    Apparently a 1st year engineering student doesn't have the correct 'qualifications' to work in the deli at Coles. But I was eligible for the genius job at my local Apple store. To bad the job isn't casual!
  11. saberahul macrumors 68040

    Nov 6, 2008
    They are not geniuses they are retailers. Geniuses are the ones who work at the desk at the back and actually fix your problem. I have asked at least 4-5 people myself and all said no that cannot be possible. Whatever it might be, it was announced officially and knowing Apple they wouldn't back down on it.
  12. Jmouse macrumors 6502

    Mar 14, 2011
    I hate it when this happens, one bad experience is all it takes.
  13. Chundles macrumors G4


    Jul 4, 2005
    God forbid the manager have other things to do than spend his/her day poring over Internet forums.

    They get the info from Apple and they know better than to speculate. Better to say "no I don't think so" and then find out yes than say "certainly you can" and then find out you can't.

    Why were you asking questions to which you already knew the answer?
  14. Blondie :) macrumors 6502a

    Blondie :)

    May 12, 2010
    Prescott, AZ
    So if I started working at apple, I couldn't read MacRumors anymore? Lame!
  15. ratzzo macrumors 6502a


    Apr 20, 2011
    Genius are mostly technicians and 'vendors' anyway, they do what they are told. And why would the manager know about MacRumors? lol
  16. scottgroovez macrumors regular

    May 20, 2010
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-gb) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

    They're most likely discouraged from reading rumour sites. They are told what they need to know.
  17. CampDavid macrumors member

    Jun 7, 2010
    While at university I worked in a computer shop. The amount of idiotic, moronic, internet heros who came in to ask the most pointless of questions.

    If you know the answer then why ask; answer - too some how justify your pathetic existence.

    Seriously, why should someone working in a retail environment be an expert on the licensing specifics of a product not yet launched
  18. WorldIRC macrumors 6502

    Sep 25, 2005
    I hate doing my job based on "need to know" basis's. Sure, management says that's how it works best, but I always work better when I have an understanding of my coworkers positions / responsibilities combined with a bit of outside the box thinking. However, I learn to integrate that into my job in such a way that it also doesn't interfere with such "conflict of interests" such as speculation of MacRumours.
  19. ViviUO macrumors 6502

    Jul 4, 2009
    Just because they work at an Apple store doesn't mean they are up to date / obsessed with apple / like computers.

    Just because someone is a waitress doesn't mean they know how to cook everything or even like food.

    They are there for money.

    P.S. You are part of the reason why people hate working retail.
  20. uiop. macrumors 68020


    Jul 22, 2008
    Grand Rapids, MI
    Hopefully the genius was smart enough to take your comments with a grain of salt.

    And I doubt Apple employees are encouraged to acknowledge 3rd-party Apple rumor blogs.
  21. Mobius 1 macrumors 6502

    Feb 11, 2011
    in indonesia no genius bar is present

    we simply take our mac to the store and get things sorted out

    but must pay 100$ a year for getting no charges for everything they do
  22. scarboni21 macrumors regular

    Jun 23, 2008
    I'm pretty sure you are wrong on the bolded part. You don't get a free update for mac's purchased outside the promotional period.
  23. eUnique macrumors member

    May 22, 2011
    Lots of apple fanboys ITT.

    Yes I expect apple employees to know everything about apple products.

    If I wanted to buy a car and some salesman couldn't figure out which models had air conditioning I'd think it unprofessional.

    And don't act like working at apple is so demanding job, learn products, act like you give a ****, smile real big.... and you should stay updated on newer things.

    If you don't want to go through the "pain" of keeping up with your company go work somewhere where no one asks you anything.
  24. 42streetsdown macrumors 6502a


    Feb 12, 2011
    Gallifrey, 5124
    They may not be following rumors, but the manager should have at least known what had gone down at the WWDC. it's public knowledge, and should have been passed around internally as well.
  25. WorldIRC macrumors 6502

    Sep 25, 2005
    The manager has 10,000 people in their store who wants to buy what is now, not later. The manager is not in charge of forcasting future sales, that's their head office's job. The manager has 300 staff, millions $ / year in sales, and that only happens when selling what is available today. Telling a customer to come back in 1 month to buy is a horrible tactic in terms of sales management. You need to sell while they are in your store, today, with what you have to offer, today.

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