Upgraded to a 3G last thursday... went away for the weekend and found that my new headphones were defective. Sound comes out about 75% lower on the right side than the left... so I called the store, told them I'd be back in town today and wanted to exchange my headphones for working ones. They make me make a Genius bar appointment. Ridiculous, but fine... I'm used to it. So I get to the bar and I'm real nice to the 'genius,' as always. I explain the situation... he does the typical genius thing where he treats you like an imbecile and insists it MUST be your fault. Couldn't possibly have been a set of bad headphones. Explained to him I'd tested the headphones with other devices, and that my other headphones worked fine with my new iPhone, so it obviously wasn't the phone. So he puts the headphones on himself and says with a frown, "You're going to think I'm crazy, but they are working just fine for me." I told him I indeed thought he was crazy and that I'd had enough and wanted him to just replace the obviously defective headphones. I put them back on myself just ot be sure, and of course, they were working just as poorly as before. I calmly, but firmly explained to him that he was being difficult for no reason and that it was plain to anyomne that the headphones weren't working properly. So he puts them back on and says that he thinks they are fine but since i "waited so patiently for my appointment, he'd go ahead and replace them as a favor." I thanked him but got indignant as I'm tired of this sort of behavior at the Genius bar. The product is defective, you're not doing me a goddamn favor by replacing it. You are *required* to. So after I explained my thoughts on the whole thing to him, he says OHHHH you meant that they were just quieter on one side... well you said they were just broken, so I assumed that they were working fine when I heard sound coming out. I mean jesus, why the hell does Apple even bother calling them Geniuses? Is it permanently opposite day at the Apple store?