Discussion in 'Apple, Inc and Tech Industry' started by rogerbottrell, Sep 15, 2014.

  1. rogerbottrell macrumors member

    May 16, 2014
    referring to the apple c/s support personnel as "genius's"might be a bit of an overreach in some cases?--at least that is my experience-friendly, time consuming unnecessarly,-and in some cases only semi productrive-or maybe it is just me-?!
  2. elistan macrumors 6502a

    Jun 30, 2007
    Denver/Boulder, CO
    Indeed. It's better to refer to them as "Geniuses."
  3. GGJstudios macrumors Westmere


    May 16, 2008
    Remember, "Genius" is their job title, and not an indication of their knowledge, intelligence or experience.
  4. cjmillsnun macrumors 68020

    Aug 28, 2009
  5. AngerDanger macrumors 68040


    Dec 9, 2008
    Yep, 'genii' is also the plural of genie. I'm not making this up.
  6. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    I somewhat agree with the OP because my expience with them. I only used them once because I couldn't change my phone number when I moved on iCloud. The female genuis couldn't could even change her phone number on her iCloud account. She then had to ask two different geniuses before the assistant manger came over and finally showed me a complaint form online sniff he had his employees do the same form.

    At least three weeks later the iCloud problem was fixed. My experience showed me that these so called gurus are yo young yo have complete knowledge with Apple services. Heck even the phone support people didn't gave a clue. At least I could prove it to the Apple Store people!

    I guess this is rant toward Apple itself for not properly training their "geniuses" on iCloud and other Apple online stuff!
  7. sim667 macrumors 65816

    Dec 7, 2010
    Apple recruitment is genuinely hideous....... I've been through it twice, and actually decided that their focus during the recruitment process is not conducive to actually hiring people knowledgeable about products..... I've said that for years.

    There's nothing a genius can do that you can't do with a device to google stuff on.

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