Genus Bar won't see me if 3 minutes late to iPhone appointment!!!!

Discussion in 'Apple, Inc and Tech Industry' started by 1080p, Sep 27, 2012.

  1. 1080p macrumors 68030


    Mar 17, 2010
    Planet Earth
    #1. Scuffed iPhone
    #2. Wifi blows
    and now...
    #3. 3 mins late for my 12:30 appointment means I have to come back at 7pm.

    Apple... you're pissing in my Cheerios a lot this week. :mad:
  2. divisionbuyzero macrumors member


    Sep 16, 2012
    I would have asked to see a manager right away and lit him up. I can't count the times I've had to wait 10, 15 even 25 minutes past my appointment time. Besides, given the issues you already experienced the least thing they can do is let you be 3 minutes late.
  3. OneMike macrumors 603


    Oct 19, 2005

    Although only a few minutes. I've never had an appointment where I'm seen at exactly that time. It's always a few minutes off.

    I'd have likely returned my phone.
  4. applesith macrumors 68030


    Jun 11, 2007
    I've had to wait a bit too sometimes but they never rushed me because they were late. I'd ask for a manager as well.
  5. 725032 Guest


    Aug 5, 2012
    3 minutes late is still late... They were probably just following protocol.

    Leave with plenty of spare time for your next appointment.
  6. Quu macrumors 68030


    Apr 2, 2007
    You're not the only one to suffer this poor service. My friend is having a real time of it too.

    He ordered an iPhone 5 online, it came, scuffed to bits. He called Apple Care and they sent him a replacement phone. The new one actually had a sticker across the box opening saying it had been inspected by Apple Care, and yet when he opened it, it too was scuffed in very obvious places. It was even worse than his first one.

    So he calls them again they tell him to go to a store and hand both phones in and go through their replacements to find one that isn't scuffed.

    The manager of the Apple Store tells my friend he will replace the phone but he isn't going to open more than one replacement box and he can either take it or leave it (this is before he even opens the replacement).

    The manager opens the replacement and it is scuffed, he decides (the manager) to "put this one aside" going against what he said previously and opens a second box. The 2nd replacement phone is also scuffed! - Silver showing around the black metal band where it has been scratched.

    The manager then looks at my friend and says "Well you can choose between these two". My friend, frustrated said um no thanks and returns the two phones (his original and the one apple care sent him) and gets a refund.

    He is now using his iPhone 4S again and is considering a white iPhone 5. So he has gone through in total 4 iPhone 5 blacks and every one has been scuffed.

    Pictures of proof: The box from Apple Care he received:

    Pictures of 2nd scuffed iPhone: &

    Now personally my iPhone 5 came absolutely perfect with no marks and I'm very happy with it but everyone else I know has got a scuffed one. I mean how unlucky do you have to be to get four (!!!) scuffed out of the box iPhone 5's in a row?

    The phone has only been available 6 days.. this whole situation could end up much bigger than the Nano scratching thing from years ago which resulted in a class action suit that Apple lost by the way. Their customer service as well seems complete cack after the way my friend was treated in-store, I can understand the staff are annoyed by people who keep going through replacement devices looking for a perfect phone but they should be perfect! if anyone is going to scratch them it should be the customers themselves.
  7. AbSoluTc macrumors 601


    Sep 21, 2008
    I'm going to be the Ass here.

    You made the appointment at 12:30 correct? What have you learned (should have learned) as you were growing up about showing up EARLY for appointments?

    I've seen how busy these stores get and if your name is called and you're not there, they move on to the next person. It's that simple. Nobody else should have to wait or adjust their time because you were three minutes late.

    If it was that big of a deal, you should have asked to see a manager. Not post here about how you were late and people should make an exception for you. ;)

    Hence why it's call an appointment. Lol
  8. SlyMac macrumors 6502


    Jun 16, 2008
    I kinda see the reasoning if hey have a booked day. People being late and delaying others is why you would experience 10,15,20min, delays in being seen.
  9. Roessnakhan macrumors 68040


    Sep 16, 2007
    If it's expected of people going for their Genius appointment to accommodate the Genius when they're swamped, why shouldn't the same courtesy be extended in return when a few minutes late?
  10. 725032 Guest


    Aug 5, 2012
    Completely agree with this... The OP was late and would have just back logged others that arrived on time.
  11. ixodes macrumors 601


    Jan 11, 2012
    Pacific Coast, USA
    We have a very generous, accommodating manager at the Apple store near me. They have extended us some latitude, we are allowed to be as late as 3 minutes & ten seconds.

    Believe me, that extra ten seconds really makes a difference :)
  12. 725032 Guest


    Aug 5, 2012
    I don't write the rules... I just arrive on time
  13. Bluphyre macrumors member

    Sep 20, 2012
    I get three minutes isn't the largest deal however I have to agree with the poster above. Don't make an appointment if you cannot keep the time. In any business scenario it reflects terribly on you.
  14. rotobadger macrumors 65816


    Sep 18, 2007
    I think they should've taken you. 3 minutes is not a lot. I know they're busy...busy making a TON of money.

  15. thecurryman macrumors 6502

    Jun 9, 2012
    i was 10 min late to a genius appt today...still got seen..this is outragous i would have torn the manager a new one if that happened to me...i have to wait upwards of 30 times before im seen yet 3 minutes late and its cancelled?
  16. Ishimaru macrumors 6502a

    Jun 18, 2009
    Los Angeles
  17. rotobadger macrumors 65816


    Sep 18, 2007
    This is also true.
  18. JRoDDz macrumors 68000


    Jul 2, 2009
    So what happens if your are there early, and they are late to see you? I'll tell you.. NOTHING. That's because your time is worthless while their time is precious.
  19. AbSoluTc macrumors 601


    Sep 21, 2008
    Oh, the humanity! :rolleyes:
  20. All Taken macrumors 6502a

    Dec 28, 2009
    There's always one guy who cracks that line on a 1st world site :rolleyes:
  21. Kaze105 macrumors member

    Sep 27, 2012
    Quick question to people who visit apple store for a replacement. How do they give you one if they are supposedly "out of stock"?
  22. SnowLeopard2008 macrumors 604


    Jul 4, 2008
    Silicon Valley
    Their policy is 15 mins late and you're still good to go.
  23. 1080p thread starter macrumors 68030


    Mar 17, 2010
    Planet Earth
    Genus has special stock set aside for replacements.... and NO... they are not allowed to sell them to people.
  24. Dwalls90 macrumors 601


    Feb 5, 2009
    Yea, they REALLY suck about this.

    The other day my appointment was for 2:50 PM.

    Well, I stood in "line" to "check in" (later realized this can be done on your phone, but was never told this!), which took about 5 freaking minutes.

    By the time I reached the check in guy it was 2:53 PM. I ended up waiting 20 minutes, at which point I went off a bit. Because like you have all mentioned, no matter HOW early you show up to your appointment, the genius bar is ALWAYS running behind!
  25. matt-helm macrumors newbie


    Aug 22, 2008

    Someday CUSTOMER SERVICE will make a come back....:rolleyes:

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