Getting a BlackBook as a replacement

Discussion in 'MacBook' started by swingerofbirch, Sep 3, 2008.

  1. swingerofbirch macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #1
    Hooray....after many repairs and problems with my MacBook, Apple is sending me a replacement MacBook.

    I had the middle MacBook model in white. The thing was that I knew based on the number of repairs they were probably getting ready to offer a replacement. The power adapter just stopped working on my MacBook and they determined it's actually some power thing inside the computer rather than the adapter causing the problem. I was going to have to send it in for repair again, so they agreed to replace the computer.

    I was hoping, and I know this is greedy, that the timing would work out to be whenever the new MacBooks come out. I was really psyched about going aluminum, as I have to say I've gotten a bit tired of looking at my white MacBook.

    So, as a consolation to myself, I asked if I could pay the difference for the BlackBook and they said based on the trouble I had they would upgrade me to that model at no charge.

    So that's pretty cool. I haven't actually seen one in person, but I've heard that they're more matte? I'm hoping that means they don't scratch as easily.

    I did an advanced replacement which means that they'll send out the new MacBook first after putting a hold on my card. That way I can use the power cord from the new one to turn on my old one to at least get the data off of it. (Even though they say it's the internal component, I still think a new adapter will help it charge long enough to get the data off, because one I plug in the current one it flickers just like the one did before they sent me the current replacement cord, which worked for a while before starting to flicker...) Anyhow, it is a pain being without all my music and files for the time being....but I'm pretty lucky overall.
     
  2. kalex macrumors 65816

    Joined:
    Oct 1, 2007
    #2
    u can get data off it by taking out the hard drive and putting it into external usb case, connect it to new macbook and copy it over, u can even use migration assistant to migrate ur settings from old macbook to new one by using just the drive.

    black macbooks are matte but they are finger print and dirt magnets :)

    Enjoy it
     
  3. hogfaninga macrumors 65816

    hogfaninga

    Joined:
    Aug 16, 2008
    Location:
    Chestnut Tree Cafe
    #3
    I don't have a lot of problems with fingerprints on the Blackbook nor does it attract dirt anymore than other laptops. Anyways the fingerprints are easy to wipe away with the cleaning cloth(whatever you call it) they give you with the system.

    Enjoy your Blackbook. I think it is the best looking Mac selling right now.
     
  4. nickXedge macrumors 6502

    nickXedge

    Joined:
    Feb 13, 2008
    Location:
    Long Island
    #4
    If they say it's an internal power component that is the problem, and you used a new power supply and it worked for a short time before crapping out like the original, I would be very weary to plug in a new one to it. My thought is that something in the Macbook is tracing back to the power supply itself and damaging it, so when you plug in your new Black-Macbook's power supply to your older White-Macbook, you could potentially hurt your new power supply and then cause yourself some more anguish. I would go with the hard drive enclosure and migrate as an external idea, that is definitely the safer route.
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #5
    I would go the store for the replacement. That way when you get the new machine, don't open it and immediately go back and say you want store credit for it. Then you can buy the new machine in a few weeks.
     
  6. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #6
    The replacement has already been sent out and unbelievably it's arriving tomorrow. I don't know that I could keep it unopened and return it to the online store or a retail store when I haven't really purchased it from either. I think I would feel a little skeevy about it. I mean the BlackBook isn't a huge upgrade. I'm getting a faster processor and larger hard disk, but the memory and all other specs are the same. And I had really been getting jazzed about the new most-likely aluminum MacBooks with Montevina, but I figure I should be happy with this. And it's not like it'll be the last notebook I'll ever own. Plus it being black is exciting--hope I like the black, it was kind of impulsive of me to ask for black as I haven't seen it in person but people seem to like it. I'll just have to make sure to keep my hands clean and use less moisturizer from what I've heard about it picking up smudges.

    Anyone have any feedback? I would feel somewhat conniving trying to keep this to replace for the unreleased MacBooks. But, on the other hand right now I feel like I'll be a chump for not pushing for the best. Hmm.....my instincts are to just be happy with the BlackBook...what do you all think?
     
  7. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #7
    Thanks to you and Kalex. Having read your posts, I actually called Apple to ask if they could send out a new power adapter and it actually arrived overnight. I called them last night as AppleCare was closing and it actually arrived this morning. And it's powering up the MacBook fine. So I have my MacBook up and running so I can get the data off and erase the drive. Apple has been very good to me.
     
  8. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #8
    I'd just keep it and be happy, but that's just my personal opinion. Anyway, congratulations on the free upgrade :)
     
  9. swingerofbirch thread starter macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #9
    Well, I had been happy with the black MacBook until I started using it for very long......I'm kind of exhausted at this point. It has had five kernel panics, it shuts down without warning now at low battery levels and restarts very strangely (no deep sleep, no safe sleep mode). Lots of application crashes and I've not really added many applications, just basic ones quit all the time.

    I have been dealing with a product support specialist who has this weird thing about me e-mailing him when there's a problem and then he calls me like a week later saying so I see you e-mailed me...and arggg.....I told him I want a refund at this point. Last time they said I couldn't get a refund because I had owned the MacBook too long. This time they say they can't give me a refund because this is a replacement computer. And they say there's no point in sending it in for repairs because there are no verifiable hardware problems. This guy is just sort of stringing me along with non-solutions.

    Like tonight he told me to run the extended hardware test and e-mail him the results. Which means I'll probably get a call back in a week, but I'm not even using this MacBook right now because it's so likely to hang.

    Oy! I think I might call customer relations tomorrow.
     
  10. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #10
    Man that's just bad luck. I would ask firmly for a refund. Just start preparing a case for small claims court just in case.
     
  11. rwoolsey macrumors member

    rwoolsey

    Joined:
    Aug 19, 2008
    Location:
    Indianapolis
    #11
    Forget Apple Care... go straight to Custom Relations/Affairs. They're more sympathetic, just be firm! Let us know how it turns out.
     

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