Getting client to use cloud tech

Discussion in 'Community Discussion' started by RobDee, May 17, 2013.

  1. RobDee macrumors member

    Joined:
    Jul 21, 2008
    #1
    I am trying to reduce IT support incidents for a client. (Bosses are my brother and sister-in-law.

    Most of it is setting up replacement PCs.

    The problem is that some PCs are critical (act as servers for Contact Management software, Sage etc.)

    This causes disruption to business.

    I want to move them to cloud based services so business is not disrupted on PC breakdown and so that they can use any computer to access these services (via browser). Do not want expensive dedicated server overkill.

    However, that are very non-tech and don't understand why this is of benefit. I say it will save them money but they do not trust/understand the tech. i.e. they confuse the ethernet cable with the power cable on a MacBook Pro.

    I have tried to explain the tech many times.

    Can anyone point me to any info on the web that talks about IT trust so I don't end up pulling all my hair out?

    Thanks!
     
  2. mobilehaathi macrumors G3

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #2
    If they don't understand the tech, then you need to abstract it more so they can actually understand what you're proposing and why you think it is a better solution.

    Don't talk about ethernet, servers, "the cloud," etc. Just get to a white board and draw some squares to represent computers that do a particular job, lines to represent connections, etc.. Explain how that system helps them now and why you think there are weaknesses. Then sketch out your solution and explain how it is more robust. It shouldn't be too hard to communicate without diving into tech details.
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    Something for:
    http://www.forbes.com/sites/louisco...ud-computing-is-slowly-winning-the-trust-war/

    http://cloud.media.seagate.com/2013/03/14/businesses-increasing-trust-in-cloud-services/

    Something against:
    http://www.computerweekly.com/news/...-not-trust-cloud-services-with-sensitive-data

    A paper written about it:
    Trust as a Service: A Framework for Trust Management in Cloud Environments
    http://ccl.northwestern.edu/papers/2011/WISE76.pdf

    The list goes on and on. There is really no one stop shop to answer and alleviate all fears of cloud computing.
     
  4. RobDee thread starter macrumors member

    Joined:
    Jul 21, 2008
    #4
    Brilliant, thanks. I will use this idea.

    ----------

    Thanks. Not quite what I was looking for.

    However, I would say that I have access to lots of senstive data for lots of clients in single locations. That's a lot of trust in one person. If my clients embrace cloud services, that surely means that they are distributing trust among many organisations who have to maintain that trust in order to continue as a business. A better scenario? I think so.
     

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