Getting Imac replaced a few questions?

Discussion in 'iMac' started by grantmo, Aug 13, 2010.

  1. grantmo macrumors member

    Joined:
    Jun 26, 2010
    Location:
    Scotland
    #1
    I have just noticed a cluster of dead pixels on my new imac this morning. I have called apple and they are going to send a replacement. I am getting this machine picked up in the next few days.

    Do I pack up everything that came with my order? mouse, keyboard,remote,battery charger?

    As looking at my replacement order on apples site they are sending everything I ordered.


    Also should I de authorise my itunes account on this imac before I send it back?

    thanks
    Grant
     
  2. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #2
    If they are replacing everything, then yes. Don't take the remote or battery charger with you though; they didn't come with the iMac.


    Yes, because you're going to replace your computer with a different one.
     
  3. Hopsdaballa04 macrumors regular

    Joined:
    Feb 4, 2009
    #3
    I would call apple to see what they want you to ship.
     
  4. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #4
    Ah yes, that's true. I missed that in the list. Don't take those with you!
     
  5. byron_hinson macrumors 6502

    Joined:
    Jun 3, 2003
    #5
    Same here in the uk. Dead pixels. Said they would send one out as a priority yesterday to us. Still hasn't shipped. Not been impressed with their service so far
     
  6. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #6
    Yeah, there has been a few problems with that. Hope it gets resolved for you :(
     
  7. grantmo thread starter macrumors member

    Joined:
    Jun 26, 2010
    Location:
    Scotland
    #7
    thanks for your replies.

    Looking at the order status it is showing
    Custom configuration| Hide
    2.93GHZ QUAD-CORE INTELCORE I7
    8GB 1333MHZ DDR3 SDRAM - 4X2GB
    1TB SERIAL ATA DRIVE+256GB SSD
    ATI RADEON HD 5750 1GB GDDR5
    8X DOUBLE-LAYER SUPERDRIVE
    APPLE MAGIC MOUSE-Z
    APPLE BATTERY CHARGER-GBR
    APPLE REMOTE
    WL KB & USER'S GUIDE-GBR
    COUNTRY KIT,IMAC 27-INCH-GBR

    So it looks like they are sending the lot.

    I'll maybe call apple again and see what they say.
     
  8. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #8
    hmmmm. Did you buy a battery charger and apple remote with the iMac? If so, you should probably take the charger/remote you already have back with you if they're sending you a new one.
     
  9. grantmo thread starter macrumors member

    Joined:
    Jun 26, 2010
    Location:
    Scotland
    #9
    Yes I bought the charger and remote with the original order. I cant understand why they would send me it all again. It looks like an identical order. All they need to send me is a new computer.

    Its a bit confusing :confused:
     
  10. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #10
    Just phone them and ask. Sometimes they just ask for the iMac and power cord.
     
  11. DrumBum macrumors newbie

    Joined:
    Aug 9, 2010
    #11
    Hello,

    I send my imac back on the ninth for a replacement. They sent an email saying that they will ship me one in 1-3 days. They just pushed it back another week today.

    It seem that they are backed up so you should be prepared to wait a while.
     
  12. striker33 macrumors 65816

    striker33

    Joined:
    Aug 6, 2010
    #12
    The guy on the phone said to me that they send out everything brand new so that you are completely satisfied with your new Mac, or some crap like that.
     
  13. grantmo thread starter macrumors member

    Joined:
    Jun 26, 2010
    Location:
    Scotland
    #13

    Its a bit daft, I might hang on to the charger and remote just in case and if they send them out again i can always return them.
     

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